Both the upstream and downstream have been capped/banded.
From the stats you posted you are getting the actual rate but should really be getting the attainable rates.
ReTx is active up/down suggesting a noisy upstream.
Is be tempted to ask my ISP to request a DLM reset from OpenReach and see if that helps.
Edited by j0hn83 (Fri 15-Mar-19 13:35:52)