Very slow speeds

I live in a modern house on a modern housing estate, it is a couple of miles to the local exchange (which doesn't help speeds). Until recently I was getting around 1.5mb to 1.7mb on Madasafish 8mb connection. Although nothing like 8mb, it was useable.

The last few days the speeds have really dropped off, today I'm getting in the region of 350k, as shown on a Belkin vision router and double checked using an online speed tester.

Nothing has changed in my house, no new phones or anything. I have tried swapping microfilters around and also plugged the router directly into my master socket, still the same speed.

I have raised a ticked with Madasafish, but wonder if anyone else has had this problem?

http://www.thinkbroadband.com/speedtest/results/id/1...

Can you take your line stats with the router plugged into the BT master socket and then with the router plugged into the TEST socket within the master socket for comparison.

First unscrew the bottom cover plate and then remove/unplug the extensions faceplate carefully to expose the TEST socket (assuming the master socket is of this type)

>>>> NTE5 mastersocket showing the TEST socket within.

I know you said you used the master socket but did you try the TEST socket as well

Alastair

omadasafisho

Would be easier to see if there is a line problem if you could post the router stats that show the sync rate and the noise margins etc.

On the assumption that you do not have pet chinchilla that likes to chew cables then it is most likely that you have the congested pipe problem.

Run a command prompt.
Type "tracert bbc.co.uk" and note the name of hop two. (Will say lo1.ptn-ag03.plus.net or similar.)

Power off the router and wait about 5 -15 minutes.

Try the tracert again. Has hop 2 changed? If yes then you have hit on a different pipe. Check and see is the speed any better?

Enceladus

..... to get the line stats >>> LINK

The thread suggests some folk having issues with that router re. obtaining the line stats.

Alastair

omadasafisho

Thank you, I'll give those suggestions a try.

Madasafish tech support got back to me with the following -

I have taken a look into your account and noticed that your connection is dropping intermittently, that is causing the slow speeds on the broadband connection.
In order to resolve the slow speed we need first resolve the issue with the dropping connection, please find the troubleshooting steps below to resolve the intermittent connection:

1. Try swapping the microfilter you are using on the modem to establish whether the microfilter may be faulty.

2. Check for any additional devices (fax machine, skybox, caller ID, cordless base, phones) that are connected to phone sockets to eliminate the factor of any non-ADSL devices being the cause of the dropping connection.

3. If you are using a USB modem, try reinstalling the modem drivers. If you are using a router then reset the router and reconfigure it. Try connecting again and see if the problem persists.

4. Try connecting the modem to the main BT wall socket in the house, without a microfilter, using a dial-up modem cable. Remove all other devices, including telephone devices, which are connected to phone sockets.

5. Try a different router if possible, also try the test socket which can be found by removing the face plate of the main socket and connect your broadband equipment in there and monitor your connection.

6. If you are switching the router off when not in use try leave the router on at all times as that could be causing the dropping connections.

If all of the above steps fail to resolve the issue then please advise us and we will have to notify BT so that they can investigate further.


I have already tried 1, I disconnected everything else for 2, I don't have a USB modem, I have tried 4, I don't have another router, but this one is not that old and was working fine before now, I'll give the test socket a go later today. 6 doesn't apply as my router is never switched off.

On the subject of speed I see they've lit all 4 segments of a new central pcl-ag02 as of yesterday. Doesn't help with backhaul or line issues but nice to see none the less.

Terry

Freenetname MAX Premier

In reply to a post by Enceladus:

Would be easier to see if there is a line problem if you could post the router stats that show the sync rate and the noise margins etc.

On the assumption that you do not have pet chinchilla that likes to chew cables then it is most likely that you have the congested pipe problem.

Run a command prompt.
Type "tracert bbc.co.uk" and note the name of hop two. (Will say lo1.ptn-ag03.plus.net or similar.)

Power off the router and wait about 5 -15 minutes.

Try the tracert again. Has hop 2 changed? If yes then you have hit on a different pipe. Check and see is the speed any better?

Enceladus

I tried that and got different results on the trace, speed is still exactly the same. I'm about to try the test socket and see what happens.

Router stats - I have reset the router a couple of times today, trying to get it to find a faster connection.

adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 0
Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 2944 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: OFF
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.2 15.0
Attn(dB): 47.0 28.0
Pwr(dBm): 19.1 11.6
Max(Kbps): 3232 836
Rate (Kbps): 2944 448
G.dmt framing
K: 93(0) 15
R: 14 16
S: 2 8
D: 8 2
ADSL2 framing
MSGc: 1 1
B: 93 15
M: 2 8
T: 1 1
R: 14 16
S: 2.1489 9.0000
L: 752 128
D: 8 2
Counters
SF: 81537 81477
SFErr: 5 0
RS: 2772278 692554
RSCorr: 1574 0
RSUnCorr: 19 0

HEC: 3 0
OCD: 0 0
LCD: 0 0
Total Cells: 9624667 0
Data Cells: 189011 0
Drop Cells: 0
Bit Errors: 0 0

ES: 3 0
SES: 0 0
UAS: 17 0
AS: 1386

INP: 0.59 1.00
PER: 1.88 1.96
delay: 4.29 4.50
OR: 29.78 28.44

Bitswap: 0 0

Total time = 23 min 29 sec
SF = 81537
CRC = 5
LOS = 0
LOF = 0
ES = 3
Latest 1 day time = 23 min 29 sec
SF = 81537
CRC = 5
LOS = 0
LOF = 0
ES = 3
Latest 15 minutes time = 8 min 29 sec
SF = 29972
CRC = 4
LOS = 0
LOF = 0
ES = 2
Previous 15 minutes time = 15 min 0 sec
SF = 51565
CRC = 1
LOS = 0
LOF = 0
ES = 1
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 0
Last Retrain Reason: 0

I'm about to try the test socket and see what happens.

As well as a wireless connection, if possible try with an ethernet cable from router to computer to see if it is any better, the comparison might show up any wireless issues.

Alastair

omadasafisho