Loads of dropping off of broadband signals, done everything they asked about five times, new router, unplug this unplug that, plug into the master socket, new microfilter take the front off of the BT socket stand on one leg hopping blah blah blah.
After 3 days of this hell told not their fault it's BT's fault & I should contact BT. Ring BT, arrange for a BT engineer to come, doesn't turn up, deal with complaints section, I'm offered £10 for wasting five hours of my time waiting for him not to come.
Arranged for another BT engineer to come next Saturday. Suddenly tonight get a call from BT saying that they will only send an engineer if my voice phone is not working. If it's a broadband fault then MAAF have to request the engineer.
This has taken hours out of my life, about fifteen phone calls & really no further forward. I've done EVERYTHING that MAAF & BT ask of me & all each does is palm me off to the other.
Download speed less than upload speeds:-
Date Download Speed Upload Speed
Today 22:32 141 kbps (17.6kB/s) 327 kbps (40.9kB/s)
Today 06:54 157 kbps (19.6kB/s) 370 kbps (46.3kB/s)
Yesterday 18:03 138 kbps (17.3kB/s) 377 kbps (47.1kB/s)
Yesterday 17:08 137 kbps (17.1kB/s) 378 kbps (47.3kB/s)
Yesterday 12:51 140 kbps (17.5kB/s) 378 kbps (47.3kB/s)
Yesterday 12:18 171 kbps (21.4kB/s) 376 kbps (47 kB/s)
Yesterday 10:27 174 kbps (21.8kB/s) 378 kbps (47.3kB/s)
Can someone just advise me what to do? Is this a MAAF problem or a BT problem??? & who arranges what?
[Ticket number 34297658 ]
Edited by manic2 (Sun 18-Jul-10 23:34:01)