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Standard User Banger
(eat-sleep-adslguide) Mon 24-Jan-11 07:11:02
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Email POP3 Problems.


[link to this post]
 
My domain name from freenetname cannot retrieve messages. POP3 authorises then gets chucked off the server without getting messages. Looked at Madasafish service status and it says email problems resolved. Can access webmail ok but prefer Pop3 as I like to keep some messages, do I need to open a ticket, indeed it's been so long how do I open a ticket?

Tim
ZeN & freenetname
ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN
Standard User dor
(newbie) Mon 24-Jan-11 07:36:09
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Re: Email POP3 Problems.


[re: Banger] [link to this post]
 
Same issue for me - can access webmail but not downloading messages via POP 3. Should raise a ticket.

Declan
Standard User robski1
(learned) Mon 24-Jan-11 07:36:37
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Re: Email POP3 Problems.


[re: Banger] [link to this post]
 
Having the same problem with my Globalnet POP3. Webmail is OK.

Looks like a general problem.

You can raise a ticket via "Your Account" page.


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Standard User adamtemp
(experienced) Mon 24-Jan-11 08:38:03
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Re: Email POP3 Problems.


[re: Banger] [link to this post]
 
ticket raised 39205094

GLOBALNET now part of madasafish now part of plusnet With The same isp since 1995 ( now all part of BT)
Standard User reserved
(fountain of knowledge) Mon 24-Jan-11 08:45:32
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Re: Email POP3 Problems.


[re: adamtemp] [link to this post]
 
I can't access my Waitrose email via POP3, webmail ok

Ticket number 39205219 raised - average response time 24hours +

Dennis

plusnet value & talkanytime

Edited by reserved (Mon 24-Jan-11 08:50:23)

Standard User Banger
(eat-sleep-adslguide) Mon 24-Jan-11 08:45:36
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Re: Email POP3 Problems.


[re: adamtemp] [link to this post]
 
ticket 39205187 raised.

Tim
ZeN & freenetname
ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN
Standard User adamtemp
(experienced) Mon 24-Jan-11 08:54:35
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Re: Email POP3 Problems.


[re: Banger] [link to this post]
 
UPDATE 8.53

As pop3 just kicked in as my confirmation of ticket has come through along with all stuck email

GLOBALNET now part of madasafish now part of plusnet With The same isp since 1995 ( now all part of BT)
ISP Representative bpullen
(isp) Mon 24-Jan-11 08:54:53
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Re: Email POP3 Problems.


[re: Banger] [link to this post]
 
Guys, we're aware of the problem and a Service Status announcement has just been posted. It may take a few minutes before it's visible on the portal though.

Apologies for the inconvenience, we'll have things back up and running as soon as we can...

Bob Pullen
Plusnet Support Team

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative bpullen
(isp) Mon 24-Jan-11 09:28:39
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Re: Email POP3 Problems.


[re: bpullen] [link to this post]
 
Right, things should be coming back up now, can you shout up please if you're still having problems?

Bob Pullen
Plusnet Support Team

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Banger
(eat-sleep-adslguide) Mon 24-Jan-11 10:42:33
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Re: Email POP3 Problems.


[re: bpullen] [link to this post]
 
All working here cheers Bob.

Tim
ZeN & freenetname
ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN
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