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Standard User Howitiz
(newbie) Thu 03-Feb-11 09:26:59
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MADASAFISH Charges


[link to this post]
 
I have a problem with my billing. I have had a reduced charge for phone and broadband for over a year. When the notice of VAT increase came out last year I queried by ticket whether my rate would continue in January and was assured it would. However I received an invoice for double my normal amount and despite the fact i raised a ticket on Sunday found the DD had gone through today.

I have been referred to customer accounts but there is a long wait and I 'm not prepared to wait on the line for that long on an 0844 number. I have been with care4free since they first started.

Can anyone please advise? ticket 37664724 and 39403587 refer.

Edited by Howitiz (Thu 03-Feb-11 09:28:59)

ISP Representative orbrey
(isp) Thu 03-Feb-11 11:15:34
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Re: MADASAFISH Charges


[re: Howitiz] [link to this post]
 
Hi Howitiz,

Sorry to hear that, I'm just looking at the tickets for you now and will update shortly.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative orbrey
(isp) Thu 03-Feb-11 11:26:31
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Re: MADASAFISH Charges


[re: orbrey] [link to this post]
 
I've just tried to PM you with some details but you're not accepting PMs at the moment - would you mind turning this on for a short while please?

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User Howitiz
(newbie) Thu 03-Feb-11 11:33:01
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Re: MADASAFISH Charges


[re: orbrey] [link to this post]
 
Ok done- thx
Standard User Howitiz
(newbie) Fri 04-Feb-11 16:13:57
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Re: MADASAFISH Charges


[re: Howitiz] [link to this post]
 
Thank you for sorting that out so quickly Obrey.
ISP Representative orbrey
(isp) Fri 04-Feb-11 16:41:38
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Re: MADASAFISH Charges


[re: Howitiz] [link to this post]
 
No problem at all, glad I could help smile

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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