Last Friday I finally bit the bullet and decided to move over to Plus net Fibre.
I phone the helpdesk at 08:30 and they told me to place the order on the Plusnet website and then raise a ticket explaining that I had done so.
At 17:30 last Friday I placed the order. Since then the Plusnet order tracker has been stuck at 'Checking your details'.
At 19:27 on Friday the ticket was updated saying "Thank you for requesting the move to Plusnet, we will now pass this over to our support team who will action this for you."
A raised a Maaf ticket at 19:36 on Friday explaining that I wanted to swap over to Plus net.
I update the Plusnet ticket at 19:44 explaining I was currently a MaaF customer and giving the ticket number I had raised on the MaaF side.
At 07:20 on Saturday the MaaF ticket was updated saying it was being passed to the correct team to action.
There was then no further update until 17:54 yesterday when "I have escalated this to the correct pool. Once the fibre has been installed we will then be able to transfer your services across from Madasafish." appeared.
I again updated the Plusnet ticket yesterday asking for clarification of what was happening.
So, can anyone from Plus net tell me what is going on? Should I book they day off work for the Openreach engineer? If so, when? Should I go out and buy something better than the WNR1500 (I want GB ethernet) or should I hold on in case there is a problem?