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Standard User Apprentice
(knowledge is power) Thu 16-Jun-11 22:51:07
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SLOW Gateway Issues


[link to this post]
 
Speed slow due to congestion on rb4 and rb3 .......... why are they still there, I thought they were being taken out of commission being small capacity pipes?

Must have been some maintenance work that pushed my connection onto rb4 ...... can't get away from rb4 or rb3 just now, will try in the morning frownfrownfrown

BT speedtest result >
Download speed achieved during the test was - 2082 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :4000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 3500 Kbps


and this speedtest result:-
My Broadband Speed Test

Tracing route to bbc.co.uk [212.58.254.252]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 217 ms 211 ms 218 ms rb4-lo1.core.global.net.uk [80.189.99.252]
3 219 ms 199 ms 233 ms rb2-ge0-3v405.core.global.net.uk [80.189.99.209]

4 248 ms 220 ms 238 ms po2.pte-gw1.plus.net [212.159.2.113]
5 231 ms 246 ms 260 ms po5.thn-gw1.plus.net [212.159.1.141]
6 235 ms 226 ms 231 ms po4.thn-gw2.plus.net [212.159.1.135]
7 245 ms 210 ms 178 ms rt0.thdo.bbc.co.uk [212.58.239.25]
8 197 ms 216 ms 237 ms 212.58.238.149
9 252 ms 240 ms 243 ms rdirslb0.thdo.bbc.co.uk [212.58.224.136]
10 252 ms 214 ms 183 ms virtual3.rbsov.bbc.co.uk [212.58.254.252]

Trace complete.

Alastair

omadasafisho live BQM graph
Standard User Apprentice
(knowledge is power) Fri 17-Jun-11 14:11:38
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It's afternoon so less congestion?


[re: Apprentice] [link to this post]
 
BT speedtester not playing along so can't test connection for now.


My Broadband Speed Test


Tracert >
Tracing route to bbc.co.uk [212.58.254.252]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 54 ms 53 ms 55 ms rb4-lo1.core.global.net.uk [80.189.99.252]
3 56 ms 56 ms 54 ms rb2-ge0-3v405.core.global.net.uk [80.189.99.209]
4 55 ms 55 ms 56 ms po2.pte-gw1.plus.net [212.159.2.113]
5 54 ms 57 ms 55 ms po5.thn-gw1.plus.net [212.159.1.141]
6 55 ms 56 ms 57 ms po4.thn-gw2.plus.net [212.159.1.135]
7 55 ms 58 ms 55 ms rt0.thdo.bbc.co.uk [212.58.239.25]
8 55 ms 55 ms 55 ms 212.58.238.149
9 58 ms 55 ms 54 ms rdirslb0.thdo.bbc.co.uk [212.58.224.136]
10 55 ms 55 ms 55 ms virtual3.rbsov.bbc.co.uk [212.58.254.252]

Trace complete.

Will move to another gateway shortly.

Alastair

omadasafisho
ISP Representative bpullen
(isp) Tue 28-Jun-11 14:38:24
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Re: SLOW Gateway Issues


[re: Apprentice] [link to this post]
 
Hi there,

In reply to a post by Apprentice:
Speed slow due to congestion on rb4 and rb3 .......... why are they still there, I thought they were being taken out of commission being small capacity pipes?

That was the plan, and we actually kicked everybody off them a while back as part of this work:

Planned Broadband Network Maintenance - Wednesday 15th June 9.30am-1.00pm

When's this work happening?
Tomorrow, 15th June.

What does it affect?
Broadband connectivity.

How long will it take?
Up to two hours.

What does the work involve?
We will be migrating customers to an alternative part of our broadband network.

Am I likely to notice the work?
You may do. A large number of customers will be briefly disconnected from the Internet so that they establish a new connection on the alternative network.

Is there anything else I need to know?
There is a slim possibility that a handful of customers may experience data transfer problems during the maintenance window. Should you experience problems, then you will be able to restore connectivity by disconnecting and reconnecting. A small number of customers have also been emailed over recent weeks with a request that they update/change their broadband password ahead of this work. Any of the customers we emailed who have not done this will find that they're unable to connect to the Internet after the completion of this work.

Kind regards,

Bob Pullen
Customer Support.

Unfortunately, that caused some problems:

Connectivity Issues (67375) - UPDATE

This is an update to last night's post about the broadband connectivity problems some customers may have been experiencing.

A number of customers have been experiencing problems connecting to the Internet following a period of maintenance that was undertaken yesterday afternoon.

We are in the process of reverting these changes whilst we investigate the underlying issues. We'll post another announcement once these changes have been made.

Apologies for the inconvenience.

Kind regards,

Bob Pullen
Customer Support

We'll be attempted the decommission of the 155's again over the coming weeks/months, however there's a few pieces of work we need to do beforehand to mitigate the potential for problems like the one described above.

Rgds,

Bob Pullen
Plusnet Support Team

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http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User Apprentice
(knowledge is power) Tue 28-Jun-11 15:23:40
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Re: SLOW Gateway Issues


[re: bpullen] [link to this post]
 
Thanks for all the replies Bob,

smile

Alastair

omadasafisho
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