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Standard User Howitiz
(newbie) Sat 23-Jul-11 20:47:48
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NOT ALL EMAILS DOWNLOADING ON WINDOWS LIVE


[link to this post]
 
I have used Windows Live on my laptop for a long time and it has always happily pickied up my Care4free emails, However just recently it is only picking up a few recent emails and ignoring earlier ones on the server, Outllook continues to pick them all up on my main PC. Advice please?
ISP Representative bpullen
(isp) Wed 10-Aug-11 11:01:36
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Re: NOT ALL EMAILS DOWNLOADING ON WINDOWS LIVE


[re: Howitiz] [link to this post]
 
Hi there,

It's a known problem that we're currently working towards resolving. I'll open a Service Status thread for it.

The problem affects people who tend to access their email using both POP3 and Webmail. I also reckon it'll affect anybody electing to leave copies of their messages on our servers.

You /may/ find that you can remedy the problem by deleting your mail account in Windows Live and running through the setup again.

The problem has been caused by a discrepancy with the UIDL numbering of messages after a migration from one mail collection platform to another.

Best regards,

Bob Pullen
Plusnet Support Team

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http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Howitiz
(newbie) Wed 10-Aug-11 16:14:59
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Re: NOT ALL EMAILS DOWNLOADING ON WINDOWS LIVE


[re: bpullen] [link to this post]
 
I did just that and deleted my account and started again in Windows Live. It worked the first time I accessed bu then just carried on as before just downloading the last couple or so.


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ISP Representative bpullen
(isp) Mon 15-Aug-11 09:54:58
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Re: NOT ALL EMAILS DOWNLOADING ON WINDOWS LIVE


[re: Howitiz] [link to this post]
 
We've a fix scheduled for early tomorrow morning that we're hoping will fix this.

Rgds,

Bob Pullen
Plusnet Support Team

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative orbrey
(isp) Tue 16-Aug-11 14:05:12
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Re: NOT ALL EMAILS DOWNLOADING ON WINDOWS LIVE


[re: bpullen] [link to this post]
 
Hi all,

This fix has now rolled so please let us know if you're seeing any further problems, thanks. Should all be good from now on.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Dick_B
(regular) Tue 16-Aug-11 14:26:05
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Re: NOT ALL EMAILS DOWNLOADING ON WINDOWS LIVE


[re: orbrey] [link to this post]
 
Does this just affect MAAF or does it apply to all Plusnet Group?
ISP Representative chrisparr
(isp) Tue 16-Aug-11 15:04:02
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Re: NOT ALL EMAILS DOWNLOADING ON WINDOWS LIVE


[re: Dick_B] [link to this post]
 
Just Brightview (MAAF) customers.

Chris Parr
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative bpullen
(isp) Wed 17-Aug-11 09:10:00
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Re: NOT ALL EMAILS DOWNLOADING ON WINDOWS LIVE


[re: chrisparr] [link to this post]
 
It affected customers with email addresses under the following domains:

care4free.net
dialstart.net
ic24.net
icscotland.net
callnetuk.com
freenetname.co.uk

Rgds,

Bob Pullen
Plusnet Support Team

Service Status :: RSS :: Email
http://twitter.com/plusnet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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