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Standard User chrislamb33
(member) Sat 03-Sep-11 10:38:43
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Re-testing line


[link to this post]
 
I have had BT do some things to my line recently which have increased the stability of my line but the line speed hasn't increased to the speed I know I should be getting. I have asked via the ticket system for the line to be re-tested, but I've just been blanked & told that it can't be done (which I'm pretty sure isn't the case).
So I'm asking here, please can someone re-test my line (I know there's a technical name for it but the word escapes me)

Thanks

Chris

Ps. I've put this in a ticket, but I'll mention it here, that I've been charged an extra £1.25 several time because of a non-direct debit transaction, even though it's all ways been paid by direct debit!!
ISP Representative orbrey
(isp) Mon 05-Sep-11 09:29:57
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Re: Re-testing line


[re: chrislamb33] [link to this post]
 
Hi there,

Your line profile is currently at 2000 on both BTs and our systems and that matches the current sync rate (around 2300kbit/s), so all looks well from there.

With regard to the non direct debit charge, the last time this appeared on one of your invoices was the end of April as this was charged to the card (unfortunately the direct debit request set up on the 18th didn't activate in time for us to take the payment from there).

Hope that explains things,

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User chrislamb33
(member) Mon 05-Sep-11 09:43:56
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Re: Re-testing line


[re: orbrey] [link to this post]
 
Below are speeds previously for this address
[[quote]Down Up Latency "Date (RFC 2822)" Date Weekday IP
1828.58 239.41 83 Mon, 05 Sep 2011 09:28:57 +0100 05/09/2011 09:28 Mon 80.189.179.232
1828.34 212.84 84 Mon, 15 Aug 2011 14:38:57 +0100 15/08/2011 14:38 Mon 80.189.113.128
2803.62 363.33 87 Tue, 22 Feb 2011 19:56:41 +0000 22/02/2011 19:56 Tue 80.189.242.88
2781.01 370 84 Mon, 21 Feb 2011 18:26:22 +0000 21/02/2011 18:26 Mon 80.189.242.88
2787.97 364.56 135 Sun, 20 Feb 2011 20:34:56 +0000 20/02/2011 20:34 Sun 80.189.242.88
468.23 370.86 84 Sat, 19 Feb 2011 21:55:34 +0000 19/02/2011 21:55 Sat 80.189.242.88

This shows that I should be getting an extra meg download speed from the one that I'm getting at the moment, Also I noticed that I have a different IP address when I was getting the faster speeds, would an IP change if the engineer put a new line from my house?

As for the charge, surely if your DD request didn't work in time then why should I be charged for something I had no control over?


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ISP Representative orbrey
(isp) Mon 05-Sep-11 12:57:47
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Re: Re-testing line


[re: chrislamb33] [link to this post]
 
I'm afraid line conditions can change over time, hence so can speeds available. You can make sure you get the best you can by ensuring the router is in the master socket and everything else plugged into the line is filtered, which will minimise any interference. Anything beyond that would require a fault to be raised, however I'm afraid as the line is running within acceptable performance limits it wouldn't be accepted as things stand. What kind of stats does your router report? Specifically the sync speed, downstream attenuation and SNR?

IP addresses are issued by ourselves and have no bearing on the line itself, so that wouldn't have anything to do with it.

Regarding the charge, the request was submitted to the bank as soon as it was created on our systems - beyond that I'm afraid we don't have any control over when it's accepted and activated.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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