I have just come to the end of a fraught two weeks trying to get my broadband re-connected.
I reported a phone fault to BT on the 10th September 2011. Bt said they would fix it by 15th September, Broadband was still OK.
Phone fault fixed on 14th September but lost broadband. Openreach said I must report to ISP.
MAAF/ PlusNet went into action. Soon found that the problem was at my exchange and tried to book engineer via BT Wholesale.
Several attempts made to book visit but all rejected by BTW because of "open" fault on phone line.
After great efforts by the MAAF/Plusnet support team, all was fixed today by OpenReach engineer in 5 minutes!!!
I would like to thank all the team at MAAF/Plusnet for their efforts:- Sharon,Liam,Daniel,Owen,Stephen,Chris,Nick,Paul,Keith,Ross,Andrew,Mathew, Richard and especially Sean, who managed to break through BT Retails wall of incompetence and get the so called fault closed so that engineer could vist.
PS I think I now know every song on your holding loop.
PPS Changing my phone to MAAF/Plusnet.