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Standard User rnewfie
(member) Thu 03-Nov-11 11:45:12
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Why do your profiles not match up with BTs?


[link to this post]
 
I have raised a new ticket on this, but would be glad of your comments.

In essence, now that I am on ADSL2, I am on BT's new profiling system, whereby the profile is immediately set to 88.2% of the current sync speed, but MAAF seem to always refer to the OLD 'clanky' system where the profile is based on the connection speed, but takes several days to 'cotton on' to the sync speed.

According to BT's website, my connection speed is 3788 and my profile is 3341. This is as of yesterday, so why is it that yeaterday, you stated that my profile is 2500 and has not yet gone up to 3000, which it will do in 2 to 3 days?
You seem to be working on 2 different systems - BT is setting my profile IMMEDIATELY at 88.2% of my current sync speed, whereas you seem to be working on the old system of waiting several days before the profile changes.
A BT Openreach engineer said last week, 'I don't know what your ISP is looking at, but our profile is what we use, so ignore what they are saying'.
Who is right, you or BT?
Bearing in mind you are piggy-backing onto BTs profiling system, I know who my money is on, by why is your system different from theirs?
Here is a screenshot from yesterday, which clearly states my profile as being 3341. This is before your support rep. said that it is 2500.
PS - a profile of 2500 would indicate that you are looking at the OLD system, where profiles are multiples of 500.
Please explain.
Standard User Oldjim
(fountain of knowledge) Thu 03-Nov-11 13:16:52
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
Discussed at length here http://community.plus.net/forum/index.php/topic,9740...
Basic answer is that the BT system for generating delta reports won't reflect the new profile system until Dec 12th and until it does Plusnet can't use it
Standard User Apprentice
(knowledge is power) Thu 03-Nov-11 13:31:47
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Re: Why do your profiles not match up with BTs?+ edit


[re: rnewfie] [link to this post]
 
Looks like maybe the profile needs manually updating on the Plusnet/Madasafish system if it hasn't automatically been updated by the end of today, i.e. the last Delta report PN received was based on the old system and the next report should be the 88.2% profile ........ mind you I think you'll need to cross more than your fingers tongue

Edit
After reading the post from the link provided by Oldjim it would seem that the 12th Dec is the day that PN will be supplied with Delta reports containing the new 88.2% profille data.

Alastair

omadasafisho

Edited by Apprentice (Thu 03-Nov-11 13:42:48)


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Standard User rnewfie
(member) Thu 03-Nov-11 16:08:30
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Re: Why do your profiles not match up with BTs?


[re: Oldjim] [link to this post]
 
If that 12th December is accurate, then what happens until then?

If my BT profile says 3341 and my MAAF profile says 2500, then which one is implemented? I'll bet its the lower of the two!

Surely the BT profile should over-ride anything that MAAF has. After all it's BT's profiling system.

The idea of MAAF updating profiles after 12hours is false, because my profile of 3341 as of yesterday morning has still not been implemented by MAAF. - Throughput 2.2mbps
www.thinkbroadband.com/speedtest/results/id/1320336343993704711.html
Standard User Oldjim
(fountain of knowledge) Thu 03-Nov-11 16:46:32
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
Because until Dec the new BT profile system and the Delta reports which go to Plusnet don't talk to each other. So all Plusnet get are the old values which stupidly aren't given in the BT Speedtest
The other thing is that the new system updates the profile almost immediately but the Delta reports aren't updated until the usual 2 to 3 days have elapsed - stupid isn't it
Standard User rnewfie
(member) Thu 03-Nov-11 17:06:07
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Re: Why do your profiles not match up with BTs?


[re: Oldjim] [link to this post]
 
Sounds like the good old days with BT with the left hand not knowing that it even had a right hand wink

This gets better - After querying this with MAAF, they say that my profile is currently 2000, because my router has re-synced at a current speed of 3616.
Just ran a BT speedtest which shows my profile as 3190.
Download speed achieved during the test was - 1767 Kbps

Excellent - 19CN wink
Standard User kasg
(committed) Thu 03-Nov-11 17:06:41
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
In reply to a post by rnewfie:
If my BT profile says 3341 and my MAAF profile says 2500, then which one is implemented? I'll bet its the lower of the two!
It will always be the lower of the two values that determines the speed, but after 12th December the situation should be a lot better.

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User rnewfie
(member) Thu 03-Nov-11 17:39:23
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Re: Why do your profiles not match up with BTs?


[re: kasg] [link to this post]
 
after 12th December the situation should be a lot better.
After this date :-
1) BT will set the profile speed based on the average of the lowest two connection speeds attained over the past year.
2) This will be sent to the ISP at the first opportunity following the next full moon.
3) The ISP will update their system to match BT's immediately upon receipt of the requisite documentation (as yet unspecified).
4) The system update results will be sent back to BT for verification prior to being activated.
5) BT will send the the update report to the 'Profile Update Request' department for final verification.
6) The profile will be changed and sent to the local exchange for final implementation unless the router has re-synced in the past 3 days, in which case a new average will have to be calculated.
7) Goto 1)
Standard User kasg
(committed) Thu 03-Nov-11 18:23:26
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
In reply to a post by rnewfie:
after 12th December the situation should be a lot better.
After this date :-
1) BT will set the profile speed based on the average of the lowest two connection speeds attained over the past year.
2) This will be sent to the ISP at the first opportunity following the next full moon.
3) The ISP will update their system to match BT's immediately upon receipt of the requisite documentation (as yet unspecified).
4) The system update results will be sent back to BT for verification prior to being activated.
5) BT will send the the update report to the 'Profile Update Request' department for final verification.
6) The profile will be changed and sent to the local exchange for final implementation unless the router has re-synced in the past 3 days, in which case a new average will have to be calculated.
7) Goto 1)
OK, maybe a bit better smile

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User rnewfie
(member) Mon 07-Nov-11 18:22:16
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Re: Why do your profiles not match up with BTs?


[re: kasg] [link to this post]
 
Despite being connected at 3616 since 3rd November and BT's profile stating that my profile is 3190 and has been since that time, MAAF's profile still says 2000.
Right hand <---/---> Left hand!

Its rubbish really.

How many people think that this mis-match between MAAF and BT's profiling system will be resolved during December?
Standard User Oldjim
(fountain of knowledge) Mon 07-Nov-11 18:32:12
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
On the basis that from Dec their will only be one BT profiling system I sincerely hope so as the present dual system is an unmitigated disaster
ISP Representative jpilson
(isp) Tue 08-Nov-11 14:46:24
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
Hi rnewfie,

I've changed your profile to 3200 to allow for you new BT IP profile, Bear in mind if you were to resync this may get knocked back to 2500

Jojo smile

Joanne Pilson
Plusnet Support Team

Service Status::RSS::Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User rnewfie
(member) Mon 12-Dec-11 10:42:37
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Re: Why do your profiles not match up with BTs?


[re: jpilson] [link to this post]
 
I read somewhere that MAAF would be implementing the 'new' profiling system as of 12th December. Did it happen and if so, what are the changes and how has it been implemented?
Standard User Apprentice
(knowledge is power) Mon 12-Dec-11 21:43:01
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
Doesn't seem to be much happening at PN yet, on the other hand maybe there is after a router reboot confused

http://community.plus.net/forum/index.php/topic,9740...

Alastair

omadasafisho

Edited by Apprentice (Mon 12-Dec-11 21:46:21)

Standard User Oldjim
(fountain of knowledge) Tue 13-Dec-11 10:55:40
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
The new system assumes that the Delta reports which are used to generate the Plusnet profile will reflect the new system in terms of numbers and timescale.
At present there seems to be very little sign of it happening - there are several posts about it in the Plusnet forums
Standard User rnewfie
(member) Tue 13-Dec-11 11:59:41
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Re: Why do your profiles not match up with BTs?


[re: Oldjim] [link to this post]
 
This whole system is really antiquated and has obviously never been designed by people who understand networking.

The current status as far as I am concerned is that I have been connected at a speed in excess of 3424 (the magic number which would put me on a 3000 profile on the older, even more antiquated system), for 4 days now.
BT says my profile is 3443, but MAAF says my profile is 2000.
So despite being connected at over 3900, my downloads are slugged to around 1800!

Even allowing for the 'even more antiquated system' that MAAF seem to be on, I have been connected in excess of 3200, which should put me on a 2500 profile for over a week, but I am still on a 2000 profile.

This new system of profiles being set at 88.2% of the connection speed has been in place on my line for several weeks now, but the mis-match between BT and MAAF is still there.

We, the customers. are not informed of when this will be resolved, despite false promises by MAAF of this being implemented by 12th December.

So, I challenge MAAF to fully document the process in place now, and in the future of how this profiling system works and how it affects us - YOUR FEE-PAYING CUSTOMERS.
Standard User Oldjim
(fountain of knowledge) Tue 13-Dec-11 12:26:53
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
The system is the same as it has been for yonks.
MAAF receive the Delta reports from the BT automated systems which still reflect the old system and not the new one I understand - God knows why but that is BT for you
In you case I suspect a different problem which I have seen a few times. The two BT systems have a mismatch which is leaving you on a 2000 profile despite the new system saying different.
My suggestion is to phone MAAF and ask the following.
Check the latest Delta report from BT and whether the MAAF mirror of it is correct at 2000kbps - if the MAAF one is incorrect get them to change it
If they both show 2000kbps get them to interrogate the BT system and find out why and get it fixed.
In the short term - assuming the BT systems are screwed up - get them to manually increase their copy of the profile to 3400kbps which will hold until an updated Delta report is received
Standard User rnewfie
(member) Thu 15-Dec-11 15:18:12
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Re: Why do your profiles not match up with BTs?


[re: jpilson] [link to this post]
 
This is still going on.

Despite being connected at least 3967 (currently 4374), it looks like your incorrect copy of my profile is still 2000.

BT says that my IP profile is 3856, which is correct (4374 * 88.2%), so why is my throughput only 1892?

Yesterday, for example, when I was connected at 4109, my throughput was 3590.
Today, it re-booted by itself to 4374 and my throughput has gone down.

When is your profiling system going to match up with BT's?

http://speedtest.net/result/1650289661.png
http://speedtest.net/result/1647932630.png

Edited by rnewfie (Thu 15-Dec-11 15:22:24)

Standard User rnewfie
(member) Wed 21-Dec-11 18:29:47
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
Following a bit of investigation, it now looks like this is working as it should.

Your DSL Connection Rate :3780 Kbps
IP Profile for your line is - 3334 Kbps
Download speed achieved during the test was - 3060 Kbps

The IP profile is exactly 88.2% of the connection speed.
Throughput is 92% of the profile.
This is immediately following a router re-boot, so profiles are being set immediately all the way through the system.
BTW - I am on the Watford exchange if that is relevant.
Standard User cdldt
(newbie) Thu 22-Dec-11 12:53:26
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Re: Why do your profiles not match up with BTs?


[re: rnewfie] [link to this post]
 
This still isn't working properly for me (BT profile changes immediately, on 21CN, and the Plusnet profile doesn't change at all even after 24 hours).

Edited by cdldt (Thu 22-Dec-11 13:48:57)

Standard User rnewfie
(member) Thu 22-Dec-11 15:24:15
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Re: Why do your profiles not match up with BTs?


[re: cdldt] [link to this post]
 
Well, maybe 'BTW - I am on the Watford exchange if that is relevant.' is relevant then.

Is it worth starting a poll of those people that it is working and what exchange they are on? Maybe we can then map out the exchanges on which it doesn't work.
Standard User cdldt
(newbie) Thu 22-Dec-11 15:39:31
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Re: Why do your profiles not match up with BTs? *DELETED*


[re: rnewfie] [link to this post]
 
Post deleted by cdldt
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