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Standard User Frijolito
(newbie) Wed 18-Jan-12 16:18:44
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Odd Routing problem


[link to this post]
 
Hi,

Hope someone there can help. We run an ISP in Panama and we are having problems with some users here in Panama connecting to users in the UK. I have tried contacting your call center, but cannot get a line as it doesn't support international dialing and I can find no email.

We have seen that ou users here constantly drop connections with users of Madasafish and plusnet constantly and can see the problem seems to lie with a connection between you and Level 3 in London, can anyone advise, here are two traceroutes of when working and when not:

When it doesn't work (I removed the actual ending of this IP address with xx, but you get the idea)

tracert 80.189.251.xx

Tracing route to xx.251.adsl.brightview.com [80.189.251.xx]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.99
2 <1 ms <1 ms <1 ms 201.225.225.194
3 1 ms 1 ms 1 ms 201.225.225.97
4 1 ms 1 ms 1 ms 10.255.1.45
5 1 ms 1 ms 1 ms ge-0-0-0.bal1-int-1.jf1-agr-1.cwpanama.net [201.224.254.237]
6 86 ms 52 ms 52 ms so-6-0-1.mia11.ip4.tinet.net [77.67.82.201]
7 51 ms 53 ms 52 ms xe-7-0-0.mia10.ip4.tinet.net [89.149.182.33]
8 56 ms 52 ms 52 ms as3356.ip4.tinet.net [173.241.128.138]
9 52 ms 52 ms 51 ms 4.69.138.123
10 70 ms 75 ms 74 ms ae-2-2.ebr2.Atlanta2.Level3.net [4.69.140.142]
11 65 ms 66 ms 65 ms ae-1-100.ebr1.Atlanta2.Level3.net [4.69.132.33]
12 72 ms 74 ms 79 ms ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106]
13 80 ms 74 ms 73 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
14 83 ms 84 ms 84 ms 4.69.148.49
15 136 ms 139 ms 137 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
16 136 ms 137 ms 137 ms ae-59-224.csw2.London1.Level3.net [4.69.153.142]
17 136 ms 137 ms * ae-2-52.edge4.London1.Level3.net [4.69.139.106]
18 * 137 ms 137 ms 195.50.122.130
19 * * * Request timed out.

20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * te2-3-220.thn-gw1.plus.net [84.92.6.220] reports: Destination host unreachable.

Trace complete.


When it does:

tracert 80.189.251.xx

Tracing route to xx.251.adsl.brightview.com [80.189.251.xx]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.99
2 1 ms <1 ms <1 ms 201.225.225.194
3 1 ms 1 ms 1 ms 201.225.225.97
4 1 ms 1 ms 1 ms 10.255.1.45
5 1 ms 1 ms 1 ms ge-0-0-0.bal1-int-1.jf1-agr-1.cwpanama.net [201.224.254.237]
6 53 ms 52 ms 54 ms so-6-0-1.mia11.ip4.tinet.net [77.67.82.201]
7 52 ms 52 ms 82 ms xe-7-0-0.mia10.ip4.tinet.net [89.149.182.33]
8 52 ms 52 ms 59 ms as3356.ip4.tinet.net [173.241.128.138]
9 54 ms 53 ms 82 ms 4.69.138.123
10 71 ms 76 ms 72 ms ae-2-2.ebr2.Atlanta2.Level3.net [4.69.140.142]
11 65 ms 66 ms 65 ms ae-1-100.ebr1.Atlanta2.Level3.net [4.69.132.33]
12 71 ms 71 ms 74 ms ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106]
13 70 ms 72 ms 70 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
14 85 ms 84 ms 84 ms 4.69.148.49
15 136 ms 137 ms 138 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
16 138 ms 144 ms 136 ms ae-59-224.csw2.London1.Level3.net [4.69.153.142]
17 138 ms * 136 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]
18 136 ms 137 ms 155 ms 195.50.122.130
19 139 ms 137 ms 137 ms po5.thn-gw02.plus.net [212.159.1.133]

20 329 ms 219 ms 206 ms te2-3-220.thn-gw1.plus.net [84.92.6.220]
21 139 ms 138 ms 138 ms gi11-0-1-221.thn-ag2.plus.net [84.92.6.201]
22 157 ms 157 ms 157 ms xx.251.adsl.brightview.com [80.189.251.xx]

Trace complete.


Any help appreciated.

Cheers,

Russ
Standard User Oldjim
(fountain of knowledge) Wed 18-Jan-12 16:54:09
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Re: Odd Routing problem


[re: Frijolito] [link to this post]
 
Have you tried this number 0345 140 0200
Also this one may still work 0114 296 5198
Standard User Frijolito
(newbie) Wed 18-Jan-12 18:29:10
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Re: Odd Routing problem


[re: Oldjim] [link to this post]
 
Thanks, I will give them a try.

Cable & Wireless Panama


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