MAAF Invoices

Has anyone else had problems reading the latest .pdf invoices sent to your registered email account? On the last two months invoices I have been getting odd characters in place of the £ symbol and the first couple of numerals.

I can read the stored earlier .pdf invoices but Feb and March have the odd characters just where the actual finance values are. I assume my PC and Acrobat reader 10.1.2 is ok as earlier invoices are still clear.

Yes my pdf invoices show the same variation and I'm not using the Adobe pdf reader, however it's not hindering my bank from emptying my account in order to pay the sum due

Thanks for that Apprentice, it has made me feel a bit better as I was beginning to think it was a problem at my end.

same here

Yes, same problem here.

Also, I always get emailed two identical bills for some reason.

Has anyone reported it to MAAF? I have raised a ticket today but it would appear I am the only one with a problem.

In reply to a post by Hamba:

Yes, same problem here.

Also, I always get emailed two identical bills for some reason.

One to your default madasafish address and one to your specified alternative address?

No, they both come to the madasafish address.

In reply to a post by Acegio:

Has anyone reported it to MAAF? I have raised a ticket today but it would appear I am the only one with a problem.

Same on the account I look after. I guess we should all raise a ticket.

In reply to a post by kasg:

In reply to a post by Acegio:

Has anyone reported it to MAAF? I have raised a ticket today but it would appear I am the only one with a problem.

Same on the account I look after. I guess we should all raise a ticket.

Agreed, ticket raised earlier on.

In reply to a post by Apprentice:

In reply to a post by kasg:

In reply to a post by Acegio:

Has anyone reported it to MAAF? I have raised a ticket today but it would appear I am the only one with a problem.

Same on the account I look after. I guess we should all raise a ticket.

Agreed, ticket raised earlier on.

MAAF said :-
"Our apologies for the problems you are having, however the problems seem only related to your invoices as we have had no other reports of such incidences. ".

In reply to a post by Acegio:

In reply to a post by Apprentice:

In reply to a post by kasg:

... nested quotes trimmed ...

Same on the account I look after. I guess we should all raise a ticket.

Agreed, ticket raised earlier on.

MAAF said :-
"Our apologies for the problems you are having, however the problems seem only related to your invoices as we have had no other reports of such incidences. ".

This is the first reply by CS to my ticket:-

***** ****** CSC Analyst
4:31am, Sunday 4th March 2012

Dear Mr ******,
Thank you for your query. Please accept our apologies for this error.

It is a problem we are aware of and we are looking into resolving the issue, however we do not have an estimated resolution time at the moment.

Checking your invoices through our website should still show as "£" signs.

Please do not hesitate to get back in touch online at http://www.madasafish.com/contact/ or by phone on 0844 395 0830 if we can be of further assistance.

Regards,

***** ******

It is a bit weird - it used to be fine, so what have they changed to make it not fine?

***** ****** CSC Analyst
4:31am, Sunday 4th March 2012

Well that is interesting Apprentice because I had three earlier replies to the ticket I raised a day earlier, the last of which that told me at 5:28 am (after your 4:31am reply) that no other reports of such problems existed !!

Just goes to show it is the luck of the draw when it comes to fault finding and accurate answers from MAAF. The sad thing about such incorrect information being passed out by MAAF support could lead to someone modifying their pc in an attempt to correct a fault that is not of their making.

Edited by Acegio (Sun 04-Mar-12 19:14:07)

Well that is interesting Apprentice because I had three earlier replies to the ticket I raised a day earlier, the last of which that told me at 5:28 am (after your 4:31am reply) that no other reports of such problems existed !!

I also included a link to this thread in my ticket after you mentioned that support hadn't received any more tickets regarding this issue in their initial reply to you.

This months just in same.

Flagged this thread to plusnet via Twitter

In reply to a post by adamtemp:

This months just in same.

Flagged this thread to plusnet via Twitter

Thank you, I wonder when they will correct the problem?

Hi all,

We are definitely aware of this issue, I've just done some digging and can see that it's being investigated under problem ID 70491.

I'm sorry for any confusion, i.e being told that this isn't a known problem.

As this problem is purely cosmetic and shouldn't have any other negative impact it may not have the highest priority but I'll do what I can to get this one cleared up and closed off.

Thank you Adam.

In reply to a post by thatadamwalker:

We are definitely aware of this issue, I've just done some digging and can see that it's being investigated under problem ID 70491.

As this problem is purely cosmetic and shouldn't have any other negative impact it may not have the highest priority but I'll do what I can to get this one cleared up and closed off.

This has been going on for a long time now, just got another one for the MAAF account I look after, still covered in hieroglyphics! Any news?

Is there any chance of this ever being fixed, Adam?