Sorry for the delayed response.
I have adjusted your profile to match your sync speed, this will take effect within the next 15 minutes.
I can see that from your ticket my faults team advised that there could be a potential fault issue on your line.
You would need to raise a fault at https://secure.madasafish.com/apps/kbdfaults
I can see that you have done this recently but you need to make sure you complete all of the internal diagnostic questions. This will then be formally raised to us.
If you have any questions with this please let me know.