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Standard User Simon_70
(newbie) Sun 28-Oct-12 10:24:47
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PSTN cesase order when changing broadband


[link to this post]
 
I am in the process of leaving Madasafish due to the very high cost of going over the included limit (50gb) resulting in monthly bills of around £45. I received a MAC code and passed this on to BE There as part of the order for broadband from them.

I then received a PSTN cease email from Madasafish and on questioning it was told I'd also have to pay £25. I contacted BE There who gave me in writing that they have not placed a PSTN cease order on my line and have also checked with BT and there is not a PSTN cease order on the line.

However Madasafish insist there is and won't back down on the £25 charge.

My telephone line never was with Madasafish, it's with BT and still is with BT. Only the broadband is changing. BE There are LLU if that makes any difference?

I have been with Madasafish for 10 years and am a little annoyed at their insistance on charging me £25 for a cease order that does not exist. Is anyone able to help with this?
Standard User flippery
(member) Sun 28-Oct-12 14:00:36
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Re: PSTN cesase order when changing broadband


[re: Simon_70] [link to this post]
 
The £25 cease charge relates to cost from Openreach to Madafish for movement of broadband from BT to LLU or, a change of provider without a MAC code. The line staying with existing provider.
The grey area is whether a transfer can be made from BTW to LLU with a MAC code or, a LLU MAC is required. Have you read Madafish T and C's.
In any event I would have expected BE to pick up this cost.

From Madasafish TandC

10.7 If you terminate this Agreement at any time, and choose not to transfer your Broadband Service using a MAC code, you will be required to pay a cessation (cancellation) fee of £25.00 to remove the Broadband Service from your telephone line. This charge is applied to us by BT.

Edited by flippery (Sun 28-Oct-12 14:07:24)

Standard User Bob_s2
(committed) Sun 28-Oct-12 14:25:22
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Re: PSTN cesase order when changing broadband


[re: flippery] [link to this post]
 
That seems pretty clear to me that provided a MAC codes is used you do not pay a cessation fee. Maybe it is an inter ISP charge the cutomer does not pay as clearly their are some migration costs that the ISP's incur


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Standard User Apprentice
(knowledge is power) Sun 28-Oct-12 14:55:56
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Re: PSTN cesase order when changing broadband


[re: Simon_70] [link to this post]
 
Similar issue here ..... PSTN cease.

Maybe best to send a PM to Bob Pullen as well, unlikely that PN staff will see your post before they clock in on Monday sometime.

Alastair

omadasafisho
ISP Representative chrispurvey
(isp) Tue 30-Oct-12 09:10:44
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Re: PSTN cesase order when changing broadband


[re: Apprentice] [link to this post]
 
Hi Simon_70,

Can you message me with your username so I can have a look into that for you.

Chris

Chris Purvey
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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