OK finally got to speak to someone in customer services after another half hour in a queue. I must say sorry to Madasafish as in fact it's BE Unlimited's fault as they didn't use the MAC code I gave them which resulted in a cease for Madasafish so I have to wait 2 weeks for my account to close with Madasafish.
That is almost certainly untrue. If it were true, the whole point of MACs is invalidated. They are there to prevent Broadband slamming, but you just described exactly that.
1) Openreach do not carry out SMPF migrations without a valid MAC.
2) If a PSTN cease had really been actioned, you would have no phone service, and hence no broadband with Be.
You were given a silly story by whoever you spoke to.
My broadband basic info/help site - www.robertos.me.uk
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