The Internet light on the technicolor was red whilst the Broadband was green. And nothing she tried would get Internet access. So I had her do a factory reset. Now the Internet light stays off. The reset has set the broadband login to firstname.lastname@example.org. But the technicolor does not auto-configure.
Is the PlusNet ACS login shared with MAAF?
Or should there be a MAAF ACS login?
She is under the impression that the router was setup to use the old style email@example.com login and the original password. However I don't recall that being input when she first got the technicolor from MAAF, about a year ago. I think that the ACS must have been working at that point, but don't know what ID and password ACS handed out.
Any manual input of a broadband login errors out with" Connection could not be established. Authentication failed.". The ACS just seems to have stopped working.
Also there does seem to to be any option to check status or switch ACS on and off in her account profile on the MAAF website.
Edited by Enceladus (Thu 01-Aug-13 02:38:03)