Does anybody on this board know what is going on with this? I have posted on Plusnet's forum (copied below) and no-one has responded.
The last update from a Plusnet member of staff was on 24th September.
I have opened a ticket with Plusnet and no response.
Less than 2 months away and Plusnet won't even let me know if I am going to have a service any more.
''Why was I not informed about this? I only happened to come onto this thread whilst searching for something else. I am not surprised really, because I was an active user of 'formmail' until plusnet pulled the plug on it without informing me. I lost several hundred customer enquiries before I realised and when I contacted plusnet support, all they did was apologise and suggest that I use someone else's 'formmail' facility!
There is clearly a lack of communication within Plusnet. They seem to think that they can change or remove facilities or functionality and not inform their customers.
This major change is less than 2 months away now and several people will probably end up with no service.
I have been with Plusnet (or companies which have been swallowed up by it) for over 16 years.
I was originally with Brightview, which was taken over by Globalnet.
Globalnet was taken over by Madasafish.
Madasafish was taken over by Plusnet.
My current situation :-
1) I have a main email address of 'email@example.com. This can additionally be accessed by 'anything'@'user'.globalnet.co.uk. Because I am not using a plusnet email address, I have to use the madasafish web site to access webmail, which is also where I have to go to configure my spam filter. What happens to this arrangement after December? Will my globalnet email addresses still be functional? How do I configure my spam filter in future?
2) I have a web site hosted on www.users.globalnet.co.uk.
What happens to this web site and how do I access it after December?
3) Emails sent to my web site are directed to my globalnet.co.uk email address via nominet. Do I need to change anything here?
May I suggest that instead of fire-fighting all of the queries you are getting from your customers, that you put together a comprehensive document detailing how the demise of madasafish is going to affect everyone. Doing it this way in a piecemeal fashion just comes across as un-professional.
If my business is impacted again by your un-announced changes to my terms and conditions, then I for one will be suing for breach of contract and loss of earnings.''
Edited by rnewfie (Sat 17-Oct-15 20:44:13)