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Standard User jelv
(knowledge is power) Tue 15-Sep-15 15:54:09
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Madasafish RIP


[link to this post]
 
From http://community.plus.net/forum/index.php/topic,143839

Important information - closure notice of Madasafish from 15th December 2015

As you may know, Madasafish was bought by Plusnet back in 2007. Over the last eight years you've benefited from our award-winning customer service and now we also want to make sure you're getting the best value for money and access to our latest products and packages. That's why we've made the decision to close Madasafish and give you, our valued customer, an easy no hassle option to transfer your service to Plusnet.

Plusnet is an award-winning broadband provider with a range of products like unlimited broadband, super-fast fibre, phone and YouView TV from Plusnet*. See our list of awards at www.plus.net/awards.

What happens next?

Please call us on 0800 731 7508 to talk through what's on offer and start your move to Plusnet today. If you use your Madasafish email address, we strongly recommend you contact us as soon as possible, as from 15th December you will no longer be able to use your Madasafish service^.

Best wishes,

David Leather
Chief Operating Officer, Plusnet


jelv

Plusnet user since November 2001
Standard User kasg
(knowledge is power) Tue 15-Sep-15 16:24:49
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Re: Madasafish RIP


[re: jelv] [link to this post]
 
Much as predicted. It's a bit rough not being able to continue to use masdasafish.com email addresses - Freeserve addresses are still valid over a decade after it closed and got taken over multiple times!

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Tue 15-Sep-15 16:28:48)

Standard User mikebear
(regular) Tue 15-Sep-15 16:52:09
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Re: Madasafish RIP


[re: kasg] [link to this post]
 
Re. email facilities.

When Timico did their transfer of COMS customers I lost my facility to use the smtp facility and had to pay a small amount to get Namesco (a previous ISP and present email provider) to set it up via them.
This made me think about getting an additional email provider and I've found GMX to be very good so far and not dependent on any particular ISP.

My old Ontel legacy email stopped working recently after a bout of security warnings by Norton SafeConnect and Firefox. I can't complain as I have had free use of the service for about 9 years.


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Standard User georgelnx
(learned) Tue 15-Sep-15 16:53:40
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Re: Madasafish RIP


[re: kasg] [link to this post]
 
Also Plusnet are only emailing affected customers so I can foresee a lot of puzzled and disconnect people in December.

The thread at Plusnet feedback could get very interesting.

Standard User kasg
(knowledge is power) Tue 15-Sep-15 17:02:35
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Re: Madasafish RIP


[re: mikebear] [link to this post]
 
In reply to a post by mikebear:
This made me think about getting an additional email provider and I've found GMX to be very good so far and not dependent on any particular ISP.

Gmail does everything I need as a mail aggregator. I've got a GMX account but it's probably died.
In reply to a post by mikebear:
My old Ontel legacy email stopped working recently after a bout of security warnings by Norton SafeConnect and Firefox. I can't complain as I have had free use of the service for about 9 years.

Both of my Onetel email addresses still work - just tested again.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User kasg
(knowledge is power) Tue 15-Sep-15 17:03:49
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Re: Madasafish RIP


[re: georgelnx] [link to this post]
 
In reply to a post by georgelnx:
Also Plusnet are only emailing affected customers so I can foresee a lot of puzzled and disconnect people in December.

Not only that, but they haven't emailed the primary madasafish.com mailbox, only a secondary address.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User Banger
(eat-sleep-adslguide) Tue 15-Sep-15 21:09:36
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Re: Madasafish RIP


[re: kasg] [link to this post]
 
What about freenetname email and domains will they likely go up the spout as well?

Tim
www.xilo.net & freenetname
Billion 7800 on 24 Meg LLU
http://www.thinkbroadband.com/speedtest/results.html...
Standard User kasg
(knowledge is power) Tue 15-Sep-15 21:42:24
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Re: Madasafish RIP


[re: Banger] [link to this post]
 
In reply to a post by Banger:
What about freenetname email and domains will they likely go up the spout as well?

I don't know, this hasn't been communicated very well at the moment. There is no reason why those services should not continue, but I think you would be well-advised to migrate away where possible.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User BREWERDAVE
(regular) Wed 16-Sep-15 08:50:28
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Re: Madasafish RIP


[re: kasg] [link to this post]
 
In reply to a post by kasg:
Much as predicted. It's a bit rough not being able to continue to use masdasafish.com email addresses - Freeserve addresses are still valid over a decade after it closed and got taken over multiple times!
[/quote

Not true for everyone -my Freeserve.co.uk address was discontinued a few months after I left HORRANGE with no warning !!
Standard User kasg
(knowledge is power) Wed 16-Sep-15 08:55:15
Print Post

Re: Madasafish RIP


[re: BREWERDAVE] [link to this post]
 
In reply to a post by BREWERDAVE:
Not true for everyone -my Freeserve.co.uk address was discontinued a few months after I left HORRANGE with no warning !!

Yes, but I am talking about people who are still with Orange, which is a comparable situation to those who move from Madasafish to Plusnet.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RegulatoryZen
(newbie) Wed 16-Sep-15 11:02:41
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Re: Madasafish RIP


[re: jelv] [link to this post]
 
Sorry to see this once great brand go.

At the start of Madasafish there was only a small handful of us at Iomart who designed, developed and launched Madasafish and then later, Jing's, the lifestyle ISP brands that we wanted to be fresh, interesting and a bit off the wall.

Madasafish was certainly that and one of the first ISP brands anywhere to offer MP3 songs exclusively and other content. I think Moby (Remember him) being the first music artist who allowed us to offer one of his new tracks as an exclusive download to Madasafish customers (We don't bat an eye lid nowadays at doing that).

Does anyone remember when we used to give away the Diamond Rio's to customers who simply rang in to say they'd had a fault or similar, as compensation for the inconvenience. I never did get one for myself wink

We had a great team back then, some brilliant ideas, a fabulous designer in Matt who came up with all of the Red Dude livery, Madasafish branding along with the late and sadly missed marketing Manager, Forrest Duncan (Bless).

And let's not forget Neil Finlayson, Unix Shellfish who built the network, Captain Codpiece aka (Moi) who wrote 'Madazine' and Angus 'Head Haddock' who put the money in to do it all.

'Freedom For The Net Generation for 12 months at least, and yes we were indeed all 'Funkin Mad.'

Best wishes to all Madasafish customers and staff past and present.

Regards
Gary
Standard User kbturner
(member) Wed 16-Sep-15 13:59:00
Print Post

Re: Madasafish RIP


[re: Banger] [link to this post]
 
In reply to a post by Banger:
What about freenetname email and domains will they likely go up the spout as well?

I hadn't received any email from PlusNet about this, but I rang 0800 731 7508 and received a verbal assurance that my madasafish JustMail account (which is billed separately at £1.69 per month, and which I maintain in order to retain my domain name and webspace), will be unaffected by this closure on 15th December. I also received the following email as confirmation:

This email is to confirm we will be keeping your account open after 15th December when we are closing down the mad as a fish service. The accounts we are closing are the ones with active phone/broadband subscriptions.

I would prefer that the domain name and web space facility be integrated into my PlusNet account, but this appears not to be an option.
Standard User zyborg47
(eat-sleep-adslguide) Tue 22-Sep-15 10:09:25
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Re: Madasafish RIP


[re: jelv] [link to this post]
 
They are also getting rid of the metronet name as well and moving people over to plusnet.

Adrian

Desktop machine now powered by windows 8 pro 64bit, no dreaded metro and Linux , laptop by Linux

Plusnet FTTC
Standard User ZenUserJP
(committed) Sun 04-Oct-15 20:57:34
Print Post

Re: Madasafish RIP


[re: jelv] [link to this post]
 
In reply to a post by jelv:
From http://community.plus.net/forum/index.php/topic,143839

Important information - closure notice of Madasafish from 15th December 2015

As you may know, Madasafish was bought by Plusnet back in 2007. Over the last eight years you've benefited from our award-winning customer service and now we also want to make sure you're getting the best value for money and access to our latest products and packages. That's why we've made the decision to close Madasafish and give you, our valued customer, an easy no hassle option to transfer your service to Plusnet.

Plusnet is an award-winning broadband provider with a range of products like unlimited broadband, super-fast fibre, phone and YouView TV from Plusnet*. See our list of awards at www.plus.net/awards.

What happens next?

Please call us on 0800 731 7508 to talk through what's on offer and start your move to Plusnet today. If you use your Madasafish email address, we strongly recommend you contact us as soon as possible, as from 15th December you will no longer be able to use your Madasafish service^.

Best wishes,

David Leather
Chief Operating Officer, Plusnet


They are good at taking services better than them and killing them.. As Metronet was proof of that fact.
Standard User ZenUserJP
(committed) Sun 04-Oct-15 20:58:37
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Re: Madasafish RIP


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
They are also getting rid of the metronet name as well and moving people over to plusnet.


Shame - but if people want to still stay with Metronet then there is another one at http://www.metronet-uk.com/ - not the same company but the same name and service type smile

Edited by ZenUserJP (Sun 04-Oct-15 20:59:25)

Standard User rnewfie
(committed) Sat 17-Oct-15 20:43:25
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Re: Madasafish RIP


[re: ZenUserJP] [link to this post]
 
Does anybody on this board know what is going on with this? I have posted on Plusnet's forum (copied below) and no-one has responded.
The last update from a Plusnet member of staff was on 24th September.
I have opened a ticket with Plusnet and no response.
Less than 2 months away and Plusnet won't even let me know if I am going to have a service any more.

''Why was I not informed about this? I only happened to come onto this thread whilst searching for something else. I am not surprised really, because I was an active user of 'formmail' until plusnet pulled the plug on it without informing me. I lost several hundred customer enquiries before I realised and when I contacted plusnet support, all they did was apologise and suggest that I use someone else's 'formmail' facility!
There is clearly a lack of communication within Plusnet. They seem to think that they can change or remove facilities or functionality and not inform their customers.

This major change is less than 2 months away now and several people will probably end up with no service.

I have been with Plusnet (or companies which have been swallowed up by it) for over 16 years.
I was originally with Brightview, which was taken over by Globalnet.
Globalnet was taken over by Madasafish.
Madasafish was taken over by Plusnet.

My current situation :-
1) I have a main email address of 'user'@globalnet.co.uk. This can additionally be accessed by 'anything'@'user'.globalnet.co.uk. Because I am not using a plusnet email address, I have to use the madasafish web site to access webmail, which is also where I have to go to configure my spam filter. What happens to this arrangement after December? Will my globalnet email addresses still be functional? How do I configure my spam filter in future?

2) I have a web site hosted on www.users.globalnet.co.uk. What happens to this web site and how do I access it after December?

3) Emails sent to my web site are directed to my globalnet.co.uk email address via nominet. Do I need to change anything here?

May I suggest that instead of fire-fighting all of the queries you are getting from your customers, that you put together a comprehensive document detailing how the demise of madasafish is going to affect everyone. Doing it this way in a piecemeal fashion just comes across as un-professional.

If my business is impacted again by your un-announced changes to my terms and conditions, then I for one will be suing for breach of contract and loss of earnings.''

Edited by rnewfie (Sat 17-Oct-15 20:44:13)

Standard User David_W
(fountain of knowledge) Sat 17-Oct-15 20:56:51
Print Post

Re: Madasafish RIP


[re: rnewfie] [link to this post]
 
In reply to a post by rnewfie:
If my business is impacted again by your un-announced changes to my terms and conditions, then I for one will be suing for breach of contract and loss of earnings.''

You could try that approach, but I think the terms and conditions are likely to allow service to be discontinued after a notice period. You have a duty to mitigate your losses, and now you are aware of the pending changes, you have time to put alternative arrangements in place. In any event, damages for consequential loss are limited to losses flowing directly from the breach, so you might well struggle with a loss of earnings claim.

Arguably a better approach is to start the process of moving your web and e-mail to a domain you control.

Standard User jelv
(knowledge is power) Sun 18-Oct-15 10:30:08
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Re: Madasafish RIP


[re: David_W] [link to this post]
 
In reply to a post by David_W:
In reply to a post by rnewfie:
If my business is impacted again by your un-announced changes to my terms and conditions, then I for one will be suing for breach of contract and loss of earnings.''

You could try that approach, but I think the terms and conditions are likely to allow service to be discontinued after a notice period.
That might be true but...
In reply to a post by rnewfie:
''Why was I not informed about this?
If they don't formally notify him he'd have every right to sue.

jelv

Plusnet user since November 2001
Standard User rnewfie
(committed) Sun 18-Oct-15 10:56:15
Print Post

Re: Madasafish RIP


[re: David_W] [link to this post]
 
'the terms and conditions are likely to allow service to be discontinued after a notice period.'
That is the point - I haven't been notified of any changes. I don't even know if this will affect me and after 2 days of opening a ticket, I still haven't had an acknowledgement that they are looking at if I am affected.

This is not customer service that one would expect from an established ISP.
Standard User kasg
(knowledge is power) Sun 18-Oct-15 15:45:42
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Re: Madasafish RIP


[re: rnewfie] [link to this post]
 
In reply to a post by rnewfie:
3) Emails sent to my web site are directed to my globalnet.co.uk email address via nominet. Do I need to change anything here?

It wouldn't be via Nominet, they don't do that sort of thing. I'm guessing you are talking about itpaysdividends.co.uk, which is registered through Netnames/ASCIO, so it is likely that they are handling any redirection.

Everything I have read so far indicates that your services should continue, although you will have to ensure that this is explicitly requested. If I were you I would move it all to a proper web hosting service like Tsohost. As for not being notified, that is odd. Notification should have been sent to the email address recorded on https://secure.madasafish.com/myaccountdx/my-details/ (login required).

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Sun 18-Oct-15 19:57:13)

Standard User rnewfie
(committed) Sun 18-Oct-15 16:43:49
Print Post

Re: Madasafish RIP


[re: kasg] [link to this post]
 
It wouldn't be via Nominet, they don't do that sort of thing.
- Yes, you are right. I am re-directed via Netnames - Name changed to Speednames to protect the innocent!

I have followed that link :-
https://secure.madasafish.com/myaccountdx/my-details/
and it has my globalnet email address as my email contact address, but the Payment Details refer to a bank account not used for years!
I have received nothing from Plusnet/Madasafish/Globalnet relating to Madasafish's demise.

If I were you I would move it all to a proper web hosting service

Why would I need to do that when I am already paying Plusnet for hosting my website?
The problem I have is that I am using a globalnet email address which is available via Plusnet. I am paying Plusnet for hosting my website on Madasafish; and Plusnet won't tell what will be available post December.
Standard User bit_bucket
(learned) Sun 18-Oct-15 18:46:26
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Re: Madasafish RIP


[re: kasg] [link to this post]
 
I have a disabled relative who has a Freenetname domain with webmail, which he accesses through the Madasafish customer portal.
He hasn't had any notification either.
He opened a support ticket four weeks ago, just after I spotted this thread and informed him, but hasn't as yet had a reply to that either.

Lizzie
ISP Representative bpullen
(isp) Mon 19-Oct-15 12:04:28
Print Post

Re: Madasafish RIP


[re: rnewfie] [link to this post]
 
To allay some concerns:

Those who haven't received any communication appear to have non-subscription, or Justmail accounts.

To my knowledge, there are no immediate plans to do retire these services; focus is on subscription paying broadband and/or phone customers.

Rgds,

Bob Pullen
Plusnet Products Team
Partner with us :: Our network :: Service Status
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User rnewfie
(committed) Mon 19-Oct-15 14:14:57
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Re: Madasafish RIP


[re: bpullen] [link to this post]
 
Thanks for that. Can you catagorically state that based on my setup, as detailed above, I don't need to do anything and that all of the above will work post December, without any change needed on my and/or Plusnet/Madasafish.
To my knowledge, there are no immediate plans to do retire these services

No disrespect Bob, but 'to my knowledge' is not really enough. Can you please confirm this officially.

PS - Over 3 days now after I raised a ticket on this subject, there is still no response! Was it just Madasafish which is closing down, or Plusnet too! wink
ISP Representative bpullen
(isp) Mon 19-Oct-15 15:41:55
Print Post

Re: Madasafish RIP


[re: rnewfie] [link to this post]
 
The letters/emails that have been sent out are definitely nothing to do with Justmail/non-subscription accounts, so yes - you'll be fine smile

Rgds,

Bob Pullen
Plusnet Products Team
Partner with us :: Our network :: Service Status
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User rnewfie
(committed) Mon 19-Oct-15 18:34:33
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Re: Madasafish RIP


[re: bpullen] [link to this post]
 
Thanks Bob.

I appreciate your input, but I am not convinced that Madasafish rolling into Plusnet won't affect me somehow and I am therefore copying this thread for future evidence should it be needed.

Generally, I don't understand how Plusnet support works anymore!
After 2 1/2 days, I eventually receive an update on the ticket :-
'Please be advised that you've raised this question on your Plusnet account and not your Madasafish, and I would be unable to discuss anything specific to that account in question.' - This is just fending off a problem. Surely to God, Plusnet Support could answer this question seeing as I am a paying customer of Plusnet, not Madasafish.

The only quality support seems to come from a forum on Thinkbroadband!
Plusnet's ticketing system is dire and Plusnet's own forum doesn't get responded to by Plusnet staff.
A very strange way to run a business!
ISP Representative thatadamwalker
(isp) Wed 21-Oct-15 12:55:25
Print Post

Re: Madasafish RIP


[re: rnewfie] [link to this post]
 
Hi rnewfie,

Sorry to hear you've had some difficulties with support.

We do have to be careful and can't answer questions about the details of one account when raised from another but I do appreciate in what you're saying.

Feel free to reply or even PM me with any questions you might have.

Adam Walker
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Pipexer
(eat-sleep-adslguide) Fri 23-Oct-15 20:08:44
Print Post

Re: Madasafish RIP


[re: rnewfie] [link to this post]
 
In reply to a post by rnewfie:
Thanks Bob.

I appreciate your input, but I am not convinced that Madasafish rolling into Plusnet won't affect me somehow and I am therefore copying this thread for future evidence should it be needed.

And a post on a forum can be used as evidence how exactly?

Don't be so childish - behaviour like this will drive ISPs away from the forum.

AAISP Home::1
Standard User adamtemp
(experienced) Tue 27-Oct-15 10:29:34
Print Post

Re: Madasafish RIP


[re: bpullen] [link to this post]
 
Thanks bob

That would explain why my I have not heard a thing for my just mail account

GLOBALNET now part of madasafish now plusnet With The same isp since 1995 ( now all part of BT) (now on a 21cn exchange wwstal 49db on adsl2 or 52.5db on adsl2+ depending on exchange sync)
Standard User duncanzibar
(newbie) Fri 13-Nov-15 23:01:21
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Re: Madasafish RIP


[re: bpullen] [link to this post]
 
Hi,

I've only discovered this news today! I'm rather shocked by it. I have a Madasafish Max Plus Broadband only subscription service for 10yrs now and haven't received any communication that this will be discontinued!

What's going on? I've opened a ticket but judging by the comments on here it's unlikely I'll get a reply.

Maybe I'm not affected, hence the lack of communication.

Regards

Edward Duncan
Standard User kasg
(knowledge is power) Sat 14-Nov-15 10:52:58
Print Post

Re: Madasafish RIP


[re: duncanzibar] [link to this post]
 
If you have Madasafish Max Plus Broadband you definitely are affected. Hopefully a rep will be along here on Monday to pick this up.

Kevin

plusnet Unlimited Fibre - sync approx 67000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User duncanzibar
(newbie) Tue 17-Nov-15 12:17:09
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Re: Madasafish RIP


[re: kasg] [link to this post]
 
Madasafish phoned me this morning with a revision to their plans.

The date of closure has been moved to 11th January '16 from the original 15th December.

I've got up to my billing date of 4th Feb '14 to decide to migrate or go with another provider.

I shall wait to see if there are better deals on the horizon.
Standard User zyborg47
(eat-sleep-adslguide) Wed 16-Dec-15 09:00:18
Print Post

Re: Madasafish RIP


[re: duncanzibar] [link to this post]
 
In reply to a post by duncanzibar:
Madasafish phoned me this morning with a revision to their plans.

The date of closure has been moved to 11th January '16 from the original 15th December.

I've got up to my billing date of 4th Feb '14 to decide to migrate or go with another provider.

I shall wait to see if there are better deals on the horizon.


The problem with better deals is that they only last for 6-12 months and then you may pay more in the long run for the rest of the 18-month contract, which is what a lot of providers stick us in now.

TBH, Plusnet is no worse than any other large ISP, I think I rather be with Plusnet than Talk Talk. But yes, have a look around, since you have got the time.

Adrian

Desktop machine now powered by windows 8 pro 64bit, no dreaded metro and Linux , laptop by Linux

Plusnet FTTC
Standard User duncanzibar
(newbie) Thu 17-Dec-15 12:48:58
Print Post

Re: Madasafish RIP


[re: zyborg47] [link to this post]
 
I've decided to go with IDNET.
Standard User CJT
(experienced) Sun 20-Dec-15 21:13:42
Print Post

Re: Madasafish RIP


[re: jelv] [link to this post]
 
I used to use MetroNet for my first ADSL Broadband,

Will be sad to see that website close next year...

Like MAAF they have a page asking you to call PN: https://www.metronet.co.uk/index.html?mnsession=669f...

frown

CJT.


Now On Virgin Media Up to 50Mbps
Standard User zyborg47
(eat-sleep-adslguide) Wed 23-Dec-15 11:25:22
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Re: Madasafish RIP


[re: duncanzibar] [link to this post]
 
In reply to a post by duncanzibar:
I've decided to go with IDNET.


I have heard they are ok. i have to stay with Plusnet anyway at the moment but will see what is around when the contract runs out. I may even go back to Allpay, depends if their network is back to normal.
I have had Vodafone phoning me for the last couple of days, they phoned when I was out having a meal about their broadband I had to tell them I was busy at that time. I did tell them i was in a contract and they said they could get me out of it for free, but I can't see it myself.

TBH, I have looked at Vodafone prices and they are no better than what I am paying now and they will offer the same thing as I got now apart from the fact I have to use their router and I like to use my own.

Adrian

Desktop machine now powered by windows 8 pro 64bit, no dreaded metro and Linux , laptop by Linux

Plusnet FTTC
Standard User Andrue
(eat-sleep-adslguide) Wed 23-Dec-15 21:44:20
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Re: Madasafish RIP


[re: georgelnx] [link to this post]
 
In reply to a post by georgelnx:
The thread at Plusnet feedback could get very interesting.
Meh. 'Interesting' threads are ten a penny at the moment with Plusnet. :-/

---
Andrue Cope
Brackley, UK
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