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Standard User anabelen
(newbie) Wed 04-May-16 21:24:05
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madasafish webmail timeouts again


[link to this post]
 
Suffering the same problems reported on the Forums in Nov 2012. Dropout happening usually within seconds. This happens on ANY computer I use, so not my machine. Did anyone solve the problem?. Help please.
ISP Representative chrisparr
(isp) Mon 09-May-16 14:16:44
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Re: madasafish webmail timeouts again


[re: anabelen] [link to this post]
 
This has been reported internally. In the meantime you can log in to your MAAF emails at webmail.plus.net

Enter your full email address and your email password, leaving the dropdown box set to Plusnet.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User oralbee
(newbie) Wed 11-May-16 15:24:25
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Re: madasafish webmail timeouts again


[re: chrisparr] [link to this post]
 
I have the time out problem regularly, but even worse is that you are now unable to log in to the online portal to request online help. My partner is unable to log on to the webmail service, as it says the password is wrong, yet neither of us are able to use the online support as you just go round in an endless loop trying to log in. We are not resident in UK and reluctant to ring the premium rate number for assistance.


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Standard User Apprentice
(knowledge is power) Wed 11-May-16 15:52:26
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Re: madasafish webmail timeouts again


[re: oralbee] [link to this post]
 
Contact Plusnet and explain you need help:

https://www.plus.net/home-broadband/contact/#action-...

plusnet user
Standard User kasg
(knowledge is power) Wed 11-May-16 17:56:43
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Re: madasafish webmail timeouts again


[re: oralbee] [link to this post]
 
In reply to a post by oralbee:
We are not resident in UK and reluctant to ring the premium rate number for assistance.

None of the Plusnet numbers is premium rate.

Kevin

plusnet Unlimited Fibre - sync 66999/19999 at approx 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Wed 11-May-16 17:57:32)

Standard User CJT
(experienced) Fri 13-May-16 21:43:27
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Re: madasafish webmail timeouts again


[re: oralbee] [link to this post]
 
In reply to a post by oralbee:
I have the time out problem regularly, but even worse is that you are now unable to log in to the online portal to request online help. My partner is unable to log on to the webmail service, as it says the password is wrong, yet neither of us are able to use the online support as you just go round in an endless loop trying to log in. We are not resident in UK and reluctant to ring the premium rate number for assistance.


You may want to look at www.saynoto0870.com and search for an alternative to 0345 140 0200 which is their "out of the UK" number. As they are based in Sheffield it should start 0114...

CJT.


Awaiting new FTTC Install
Standard User kasg
(knowledge is power) Sat 14-May-16 00:06:56
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Re: madasafish webmail timeouts again


[re: CJT] [link to this post]
 
In reply to a post by CJT:
You may want to look at www.saynoto0870.com and search for an alternative to 0345 140 0200 which is their "out of the UK" number. As they are based in Sheffield it should start 0114...

There should be no need - an 03 number should work from outside the UK and will cost the same an 0114 number.

Kevin

plusnet Unlimited Fibre - sync 66999/19999 at approx 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User ppppenguin99
(member) Sat 14-May-16 08:03:13
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Re: madasafish webmail timeouts again


[re: kasg] [link to this post]
 
While UK based telephony providers are obliged to connect 03 numbers on the same basis as 01 and 02 overseas providers are not under OFCOM rules. There have been reports of 03 numbers failing to connect from abroad or being charged at higher rates. If you're using Skype or other VOIP providers then check their charges. Another way would be to use online web chat. Typing isn't quite as immediate as speaking but is free if you have decent internet access.

Saynoto0870 suggests: 0114 296 5196 and 0114 296 5162. Both are said to be sales lines but will transfer to customer service.
Standard User oralbee
(newbie) Thu 19-May-16 15:03:28
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Re: madasafish webmail timeouts again


[re: Apprentice] [link to this post]
 
Thanks everyone. The plusnet chat support were responsive. They said the best thing to do was to log on through the plusnet webmail portal https://webmail.plus.net . This actually worked with the same password that doesn't work through the maaf webmail portal. They said this was no longer supported. So at least access to mail again. It doesn't show the mailbox size however, which is useful when keeping below the measely 100MB limit, which they won't change.
Standard User CJT
(experienced) Sat 21-May-16 19:01:36
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Re: madasafish webmail timeouts again


[re: kasg] [link to this post]
 
In reply to a post by kasg:
There should be no need - an 03 number should work from outside the UK and will cost the same an 0114 number.


Sadly they don't. As has I believe been previously noted on the PN forum. Outside of the UK a lot of network's either don't recognise 03 numbers or will charge them at a more expensive rate. Only in the UK must they be charged as per a standard 01/02 number.

frown

CJT.


On Aquiss 80/20 - Speed Test
Standard User kasg
(knowledge is power) Sat 21-May-16 19:06:21
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Re: madasafish webmail timeouts again


[re: CJT] [link to this post]
 
Fair enough, I stand corrected by you and ppppengun.

Kevin

plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
ISP Representative chrisparr
(isp) Mon 23-May-16 14:05:34
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Re: madasafish webmail timeouts again


[re: oralbee] [link to this post]
 
Yep, should work without issue as I advised further up the thread:

In reply to a post by chrisparr:
This has been reported internally. In the meantime you can log in to your MAAF emails at webmail.plus.net

Enter your full email address and your email password, leaving the dropdown box set to Plusnet.


Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User CJT
(experienced) Thu 26-May-16 17:30:34
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Re: madasafish webmail timeouts again


[re: chrisparr] [link to this post]
 
Chris,

Out of interest is there an official UK Geographic number someone who is outside of the UK can dial?

I appreciate it would be charged at International rates.

CJT.


On Aquiss 80/20 - Speed Test
Standard User Apprentice
(knowledge is power) Thu 26-May-16 18:55:50
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Re: madasafish webmail timeouts again


[re: CJT] [link to this post]
 
Have a look here there might be something of use:-

http://s33.postimg.org/af89ufgrz/PN_phone_numbers.png

plusnet user
Standard User kasg
(knowledge is power) Fri 27-May-16 10:24:11
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Re: madasafish webmail timeouts again


[re: CJT] [link to this post]
 
0114 296 5188 seems to work.

Kevin

plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User CJT
(experienced) Tue 14-Jun-16 12:14:39
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Re: madasafish webmail timeouts again


[re: Apprentice] [link to this post]
 
Thank you Apprentice

I was only wondering as Chris Parr (who works for PN/MAAF) had posted.

I am a regular user of the SayNoTo0870 website

smile

CJT.


On Aquiss 80/20 - Speed Test
Standard User Mark13
(newbie) Wed 29-Jun-16 09:48:53
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Re: madasafish webmail timeouts again


[re: chrisparr] [link to this post]
 
I've been having similar time-out problems with my MAAF account - it's always been a bit special, but now time-out seems to happen anywhere between instantly on login, and about 5-10 seconds.

This is a little awkward, as it's banging against the 100MB limit, but it's currently virtually impossible to batch delete stuff.

Ta for the tip on using the PN interface to sign in - is there any way I can access the subfolders I set up on my MAAF via this route?

Cheers,

Mark
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