Orange LLU only enabled on 20.1.10 ?!

From SamKnows, it says Orange LLU (on my exchange) was only enabled on 20.1.10, but I could have sworn I saw a date going back to 2006 or something ?!

I was with them for the last few years (until a couple of weeks ago); did that mean I wasn't on their LLU network all that time?

Or have they messed up the date on SamKnows ?

My exchange has been on and off Orange LLU enabled according to SamKnows since I signed up.

I signed up August last year, it was listed as LLU, Orange told it was LLU, I was put on IPStream, then it was unlisted on SK as LLU.

I complained that I was supposed to be on LLU, was put in IPStream, I had been mis-sold. This wasn't done through the [censored] Indian call centers but through the elevated UK based response department or whatever.

Basically the answer I got was that my exchange is LLU enabled but had limited capacity which ran out before I signed up, so I was put in IPStream. The LLU kit in the exchange will be upgraded in February to enable all exchange users to be on LLU.

My exchange is not listed as no Orange LLU on SamKnows but I'm still assured that the upgrade is going ahead this month and I will be on LLU as soon as it's done.

It seems like Orange will sign you to LLU and bill you for LLU regardless of whether they've got spare space at your exchange or not.

And in my own anecdotal experience it seems like this filters through to the FUP also. Which is 5GB per month peak time on IPStream. I can't believe I have used less than this every month but have yet to be capped.

If you want answers from Orange don't bother with the call centre/general support, email: customer.services@orange.co.uk and add 'Jonathan Orange Response' in the first line and subject. It may then get past the CS bots.

edit: And if you can do a speedtest at http://www.speedtester.bt.com/ you're on IPStream not LLU.

Edited by dan42 (Tue 02-Feb-10 19:13:48)

Thanks for that informative post, Dan, but I've switched to 02 for the past 3/4 weeks. I was just wondering why the date on my exchange changed from 2006 to 2010.

In reply to a post by dan42:

My exchange has been on and off Orange LLU enabled according to SamKnows since I signed up.

I signed up August last year, it was listed as LLU, Orange told it was LLU, I was put on IPStream, then it was unlisted on SK as LLU.

I complained that I was supposed to be on LLU, was put in IPStream, I had been mis-sold. This wasn't done through the [censored] Indian call centers but through the elevated UK based response department or whatever.

Basically the answer I got was that my exchange is LLU enabled but had limited capacity which ran out before I signed up, so I was put in IPStream. The LLU kit in the exchange will be upgraded in February to enable all exchange users to be on LLU.

My exchange is not listed as no Orange LLU on SamKnows but I'm still assured that the upgrade is going ahead this month and I will be on LLU as soon as it's done.

It seems like Orange will sign you to LLU and bill you for LLU regardless of whether they've got spare space at your exchange or not.

And in my own anecdotal experience it seems like this filters through to the FUP also. Which is 5GB per month peak time on IPStream. I can't believe I have used less than this every month but have yet to be capped.

If you want answers from Orange don't bother with the call centre/general support, email: customer.services@orange.co.uk and add 'Jonathan Orange Response' in the first line and subject. It may then get past the CS bots.

edit: And if you can do a speedtest at http://www.speedtester.bt.com/ you're on IPStream not LLU.

lots of llU migrations going on this month in various areas.

by name by nature

I've just got an email from Orange stating there are more LLU exchanges coming on line this month.

My exchange, Reading, too. For some reason, Orange recently amended their LLU enabled date on Samknows. Before that it used to continuously show a date in 2006 and I have certainly been on LLU for at least 3 years.

I guess they are in the throes of enabling more exchanges and have done a blanket update.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg BB

Mine's got some LLU capacity apparently. It's been listed/delisted several times on SamKnows, curretly delisted with no enablement date. Previously I was told it was due for an upgrade in Feb, nothing happened so I email the exec office. Got a response that my exchange is now due for 25th March.

Wasn't talking about yours, but exchanges where the LLU enablement date has been revised from 2006'ish to 2010.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg BB

Well that's what happened to mine.