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Standard User caversham0
(learned) Fri 17-Dec-10 19:28:41
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House Move-


[link to this post]
 
I am moving from one area to another and want to transfer my orange account from one phone line to the new house phone line. ORANGE are being a pain and telling me I could be without a service for up to 10 DAYS!
I can give them the new landline number now and give notice to stop service at my present address on 7/1/11 but they still say 10 days??

How can I get a service transfered just like other suppliers on a given date?
Standard User savamac
(member) Sat 18-Dec-10 08:59:08
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Re: House Move-


[re: caversham0] [link to this post]
 
This is yet another example of the rubbish "service" that Orange provide.

Move to a decent ISP (e.g. ZEN).

Worcester Park Exchange http://www.samknows.com/broadband/exchange/LSWOR

It's only rock 'n' roll...

Old programmers never die, they just abend 0C4 ..
Standard User XRaySpeX
(knowledge is power) Sat 18-Dec-10 13:40:54
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Re: House Move-


[re: caversham0] [link to this post]
 
In reply to a post by caversham0:
How can I get a service transferred just like other suppliers on a given date?
Do other ISPs really do it on a given date. O2, for instance, state "There will be some downtime between disconnection from your old address and reconnection at your new address", without saying how long.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB


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Standard User E7er
(knowledge is power) Sat 18-Dec-10 14:53:59
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Re: House Move-


[re: caversham0] [link to this post]
 
Hi, Orange say...

Call us to let us know that you're moving so we can help make your move as smooth as possible, just give us 10 days notice.

http://www1.orange.co.uk/movinghome/

Orange (SMPF) LLU 20 Meg. Sync 11864 Kbps Downstream, 1157 Kbps Upstream.
3Com 3CRWDR101A-75 ADSL2/2+ router
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User caversham0
(learned) Mon 20-Dec-10 17:59:46
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Re: House Move-


[re: E7er] [link to this post]
 
In reply to a post by E7er:
Hi, Orange say...

Call us to let us know that you're moving so we can help make your move as smooth as possible, just give us 10 days notice.

http://www1.orange.co.uk/movinghome/


Ok tell me is that 10 days notice or it will take you ten days to swap it over, No one in Orange wants to answer this.
Standard User BuckleZ
(fountain of knowledge) Fri 07-Jan-11 08:35:24
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Re: House Move-


[re: caversham0] [link to this post]
 
There will always be a period of downtime between the disconnection in old address and openreach furfiling the order for providing at the new address. Typically 6-10days.

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