Sorry was meant to follow on to my last reply to the OP.
How do I account for 18.5 meg...not sure LLU maybe, no LLU here, tried a brand new router as seen many bad things about livebox but still up and down like a yo-yo.
How do you account for this, further test : http://www.speedtest.net/result/1087227265.png
And your right CS, useless is an understatement, is it a bunch of indians having a laugh in a flat somewhere.....sounds like it.
I was them 3 nights on the trot the other night and could list many issues but biggie was after 55 mins on the phone with no results and a lot of holding, they had no record of this call the following night.
To be honest, any record to be fair would be an utter waste of time