Im due to become an Orange BB customer this week. After posting and reading various comments on this forum and others, I started to get pretty concerned about the FUP and traffic shaping. I had asked questions when I signed up, but the questions were slightly vague - so I thought I'd call up technical support and try and get clearer answers. Heres what the guy told me:
There is no longer a FUP policy. (To be fair the sales staff told me this at sign up)
There is traffic shaping of P2P software between 4pm and 8pm.
This is a new policy.
Now I'm fully aware that Orange staff are known for fobbing people off, but he gave pretty direct answers, and made no secret of the traffic shaping. Also the "peak hours" he quoted are different from what I've read anywhere else, which gave me the impression he was quoting some kind of policy. tbh I told him directly that I didn't believe him, and that if Orange were offering this, then why were they not promoting it, and also why is all their sales literature still full of the FUP small print. He answered that this policy had just been brought in, and that all the sales staff probably didn't know the details yet?
What do you guys make of this? Heard it all before?