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Standard User allyq63
(newbie) Thu 14-Jul-11 10:25:21
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Connection keeps dropping


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Broadband connection keeps dropping which is really annoying, it's even more annoying if you are making a second line phone call at the time.
All wiring has been checked and filters. There is no specific time for the problem it just happens several times per day for no apparent reason.
Any ideas or help would be great.
Any orange techs !!!!!
Standard User E7er
(knowledge is power) Thu 14-Jul-11 10:45:43
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Re: Connection keeps dropping


[re: allyq63] [link to this post]
 
In reply to a post by allyq63:
Broadband connection keeps dropping which is really annoying, it's even more annoying if you are making a second line phone call at the time.
All wiring has been checked and filters. There is no specific time for the problem it just happens several times per day for no apparent reason.
Any ideas or help would be great.
Any orange techs !!!!!
Hi, it might be the Orange Live Box failing, have you tried a different router?

Orange WBC 20 Meg. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User allyq63
(newbie) Thu 14-Jul-11 10:50:58
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Re: Connection keeps dropping


[re: E7er] [link to this post]
 
No, havn't tried that.


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Standard User smurf46
(regular) Thu 14-Jul-11 13:17:48
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Re: Connection keeps dropping


[re: allyq63] [link to this post]
 
Two possibilities: what's your speed? Second line (VOIP) will have problems if your speed is around 2 Mbps, or up to 4Mpbs if the PC is in use at the same time say for large file downloads, streaming or gaming. I got a new livebox (it will be secondhand) within 2 working days when mine was failing by e-mailing through their website but you must mention that you have and need to continue second line, which is no longer part of their offer, and only available through the livebox, not their newer routers. You then need to contact them once it is set up to have the router MAC activated for VOIP on the Orange servers, and should have the same phone number (takes up to 2 days with the router connected to become effective).

Edited by smurf46 (Thu 14-Jul-11 13:20:02)

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