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Standard User SCRATCHYDAVE
(newbie) Thu 18-Aug-11 09:00:59
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Massive ASDL Speed drop.


[link to this post]
 
I have been with Orange / Wanadoo / Freeserve for many years and so far no complaints, unlike many it seems, but this has now changed.

Prior to May this year I was obtaining a download speed of around 6.5Mbps, and have been obtaining around this speed for a couple of years. In May this year, I received an email from Orange saying that there would be some work on my local exchange to improve my service, which I believe is related to the removal of LLU. After the end of May, my speed increased to around 10.5Mbps download, a speed I was very happy with.
However, around the 5th August the speed dropped to around 3Mbps and has remained at this ever since.
So far, I have made 4 call to “tech” support and seem to be getting nowhere.
I have done speedtests at they request on the BT speedtest web site, but that report my line profile has a maximum capacity of 4Mbps and Orange are saying I am now getting good speeds at 3Mbps. However my argument is I was getting much faster, so why is it so slow now and what has changed.
At one point they even told me I should contact BT myself, which as I rent my line from Orange I said they should do. When I threatened to cancel my contact the support guy went away only to return to say “Oh you line should run at 11Mbp but we are missing a speed test result so it can be passed to BT”. When I called back with the missing result the response then change back to I was getting a good speed and they could run another test at which point I had enough and have now written to the UK customer service department.

Anyway, one question for all you experts out there, I have checked on SamKnow the details for my exchange which are below

ADLS Status Enabled as of 31/03/2000
ADLS Max Status Enabled as of 31/03/2006
DLS Status Enabled as of 26/01/2005
21CN WBC Status Enabled
FTTC Status RFS date set : 01/12/2001


So could I have been switched at the exchange from ADSL max or 21CB to the older ADSL connection that I believe is much slower?

Any help that I can fling back at Orange would be appreciated.
Or should I just give up and switch suppliers?


Thanks
Dave
Administrator MrSaffron
(staff) Thu 18-Aug-11 09:17:21
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Re: Massive ASDL Speed drop.


[re: SCRATCHYDAVE] [link to this post]
 
Ignorning speedtests, what speed is your ADSL modem connecting to the exchange at? What are the corresponding attenuation an noise margin figures too

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User SCRATCHYDAVE
(newbie) Thu 18-Aug-11 09:33:38
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Re: Massive ASDL Speed drop.


[re: MrSaffron] [link to this post]
 
I am at work at the moment, but will post these this evening.


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Standard User XRaySpeX
(knowledge is power) Thu 18-Aug-11 10:17:33
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Re: Massive ASDL Speed drop.


[re: SCRATCHYDAVE] [link to this post]
 
Orange has got rid of its LLU and changed you to 21CN WBC, as they have done to the rest of us on 21CN exchanges. As they are both ADSL2+, you should be getting similar speeds, alto' on LLU it looks as if you were capped to 8 Meg..

What are your router stats and results from http://speedtester.bt.com/ ?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User SCRATCHYDAVE
(newbie) Thu 18-Aug-11 16:54:50
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Re: Massive ASDL Speed drop.


[re: MrSaffron] [link to this post]
 
Thesr are the stats off my router

Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 3.1
Attenuation (dB) : 28.5
Attainable download rate (kbps) : 2675
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 2675 403


I have also checked my distanct to the exchange via SamKnows

You are approximately 912 metres from the exchange. Note that this is the straight line distance - the actual cable length will be longer!

Edited by SCRATCHYDAVE (Thu 18-Aug-11 16:58:30)

Standard User SCRATCHYDAVE
(newbie) Thu 18-Aug-11 16:56:00
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Re: Massive ASDL Speed drop.


[re: XRaySpeX] [link to this post]
 
This is the results from
http://www.speedtester.bt.com/

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
2173 Kbps

0 Kbps 4000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2173 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :2675 Kbps(DOWN-STREAM), 402 Kbps(UP-STREAM)
IP Profile for your line is - 2359 Kbps

2. Upstream Test: -provides background information.

Upload Speed
0 Kbps

0 Kbps 402 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 0 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 402 Kbps
Standard User XRaySpeX
(knowledge is power) Thu 18-Aug-11 18:11:07
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Re: Massive ASDL Speed drop.


[re: SCRATCHYDAVE] [link to this post]
 
You are definitely on ADSL2+, probably WBC, not ADSL Max. You should be getting 16 Meg. Your Up Sync is also low

But how come your NM is only 3 dB? Have you tweaked it?

These figures don;t make sense. It's as if you got a bad wiring problem, but you say you got much faster speeds before. What's change since you got them? Have you tried changing filters? Are all phones filtered? Do you have a Sky Box? Did you get this stats with the router plugged into test socket behind faceplate?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User uno
(fountain of knowledge) Thu 18-Aug-11 18:23:27
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Re: Massive ASDL Speed drop.


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
But how come your NM is only 3 dB? Have you tweaked it?


The DLM will take it that low on 21CN 2+ lines should it perform OK.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User XRaySpeX
(knowledge is power) Thu 18-Aug-11 18:31:34
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Re: Massive ASDL Speed drop.


[re: uno] [link to this post]
 
Oh! It doesn't here on a line over 6 times faster, for similar attn,, that performs well. I always get a NM of 6 dB on Orange WBC.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User uno
(fountain of knowledge) Thu 18-Aug-11 18:41:35
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Re: Massive ASDL Speed drop.


[re: XRaySpeX] [link to this post]
 
It appears to be very selective, but as for the criteria for going to 3db, who knows with BT's DLM.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
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