When I joined Orange in April 2010 they were the only provider LLU'ed at the exchange, so the only opportunity I had of achieving anything better than 5.5meg. I had heard good things about their LLU service so I went over to them. It was all good until about February of this year - my connection speed was about 11.5meg so I was quite pleased.
However, then BT announced that they were going to 21CN the exchange... the result was Orange pulled all their LLU. My speed went back down to a measly 5meg service, worse than when I originally joined them. Their checker had promised 8meg when I joined. I was extremely displeased but at least I knew that BT would 21CN soon (although the date slipped) and I ought to be back up to speed again. Not so.
The exchange was confirmed 21CN at the beginning of August and I had hoped that Orange would automatically switch me over, as I had heard they had done with other members on these forums. However, I've still been stuck on a connection speed of 5.4meg and IP Profile of 4.5meg (according to BT checker). My download speed never really reaches anything higher than 3.5meg though.
For the record, my contract with them is Home Select 20mb, the original line check says 6.5mb, the new line check says 8.0mb.
I have received literature from other providers saying I can get improved speeds - the BT speed checker now says my speed will be 6.5mb-14.0mb.
So, I phoned Orange up this evening and asked when I would be put onto the 21CN and get the speeds as promised.
I was told:
- "you're using a netgear router, that could be the problem because it's not the one we provided"
- "so you're connected to the router wirelessly, that could be the problem with a weak wireless signal"
- "oh, your router is connected at 5.5meg; the speed it says you should be able to get on your contract is about 6.5meg and that's within the tolerances"
- "even though your contract says 20meg broadband, that's impossible on your line"
I was flabbergasted. I couldn't believe how they were trying to fob me off.
Eventually I was told to keeping trying www.speedtest.net and if nothing improves over the next 3 hours, rephone Orange.
Previously I was very impressed with their LLU service, but since it was retracted and they refuse to put me on 21CN I have become very disillusioned with them; I can't wait for FTTC to come even if it is in March 2012.
What narks me most is that they're saying I can get 8.0mb but how, when the system they're keeping me on isn't capable of that, and my IP profile is just 4.5mb.
Oh, and to rub salt into the wounds, I had Orange at my girlfriend's house, LLUed, connected at 17meg... and less than 2 weeks ago, samknows posted a 21CN date for that exchange, immediately followed by Orange taking out LLU and the connection dropping to 8meg :-@