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Standard User gallant706
(newbie) Wed 28-Sep-11 16:24:09
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regrade from 8mb to 20mb


[link to this post]
 
Just regraded from a rock solid 7.5mb connection on the old 8mb service to the 20mb one, problem is now I'm barely managing 2.5mb speeds, got the usual scripted replies from customer service was then told the line can only take 7.5 mb max told them out straight that was a lie got put on hold then he came back with sorry sir the line can manage 13.5 and the line will take 10 days to tune, have I been fobbed off and if so what can I do about it?
here's my router stats

ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 6.3
Attenuation (dB) : 25.5
Attainable download rate (kbps) : 2704
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 2680 688
Standard User XRaySpeX
(knowledge is power) Wed 28-Sep-11 19:03:13
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Re: regrade from 8mb to 20mb


[re: gallant706] [link to this post]
 
Your line is capable of 18 Meg.

Have you tried plugged into test socket behind faceplate? Disconnected ring wire? Swapped filter?

Show router stats incl. UP ones.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User piratewolf
(newbie) Wed 28-Sep-11 19:20:44
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Re: regrade from 8mb to 20mb


[re: gallant706] [link to this post]
 
How did you regrade?

Orange are refusing to put me onto 21CN and have been feeding me all kinds of lies saying my line isn't capable of more than 6.5mb(and the current sync of 5.4mb is close enough, with an IP profile of 4.5mb!), even though I was getting 11ish on their LLU and BT reckon I could get 14.5mb.


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Administrator MrSaffron
(staff) Wed 28-Sep-11 19:34:16
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Re: regrade from 8mb to 20mb


[re: piratewolf] [link to this post]
 
The regrades happen at the timescales of BT Wholesale who run the broadband, so while WBC may be available, they may not move you immediately.

This moving has taken at least a year so far.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User gallant706
(newbie) Thu 29-Sep-11 20:20:27
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Re: regrade from 8mb to 20mb


[re: XRaySpeX] [link to this post]
 
yes to all of the above with no change, here's my router stats today, as you can see the upstream is 688 kpbs and the downstream is 2590 kpbs, I'm beggining to think they have capped the speed as it should be an awful lot higher
ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 6.1
Attenuation (dB) : 26.0
Attainable download rate (kbps) : 2612
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 2590 688

Edited by gallant706 (Thu 29-Sep-11 20:50:22)

Standard User gallant706
(newbie) Sat 01-Oct-11 10:56:37
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Re: regrade from 8mb to 20mb


[re: gallant706] [link to this post]
 
looks like this may now be resolved, sent a strongly worded email last night and this morning I now have this,

ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 3.1
Attenuation (dB) : 25.5
Attainable download rate (kbps) : 17785
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 17785 1227
Standard User XRaySpeX
(knowledge is power) Sat 01-Oct-11 13:29:15
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Re: regrade from 8mb to 20mb


[re: gallant706] [link to this post]
 
Wonder what they did? A 15 Meg increase in sync is not attributable to a 3 dB decrease in Target NM.

Yes, I find that the only way to get Orange to do anything is to write; their phone support is useless.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User musicmate
(newbie) Fri 04-Nov-11 08:30:40
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Re: regrade from 8mb to 20mb


[re: gallant706] [link to this post]
 
In reply to a post by gallant706:
looks like this may now be resolved, sent a strongly worded email last night and this morning I now have this,

ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 3.1
Attenuation (dB) : 25.5
Attainable download rate (kbps) : 17785
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 17785 1227


can I ask who did you email.

Orange Broadband & Anytime Calls.
Sync 8128 kbps Downstream, 448 kbps Upstream.
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
Standard User XRaySpeX
(knowledge is power) Fri 04-Nov-11 13:03:30
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Re: regrade from 8mb to 20mb


[re: musicmate] [link to this post]
 
I used their Contact Us/Email Us online form followed by an exchange of proper emails. I also wrote formal letters.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User musicmate
(newbie) Sat 05-Nov-11 11:02:26
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Re: regrade from 8mb to 20mb


[re: XRaySpeX] [link to this post]
 
you got a reply from that, wonders never cease to amaze I have sent a few using that system & never once got a reply I live in hope lol

Orange Broadband & Anytime Calls.
Sync 8128 kbps Downstream, 448 kbps Upstream.
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
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