Anyway, all day yesterday I had noticed that when I connected my phone via wifi to do a bit of surfing and noticed that web pages were taking a while to load but didn't really think much about it. At 5.25pm my internet on my PC was on a serious go-slow and after doing a BT speedtest, it showed that my D/L speed was 1937kbps but my U/L speed was unaffected at 899kbps. My internet had gone off and reconnected at about 2am according to my router log. Usually I cruise along at around 13-14meg D/L so this was almost like being back on dial-up! So yet again, I was back onto Orange TS who had no idea what was going on but would get someone from a different team to ring me back. By 6.59pm it had crept up to 3971kbps after a router reboot and by 1.45am this morning it had gone up to 13329kbps which was more acceptable.
This afternoon I received my call back, they did a line test which came back as ok. I thought it would as I was back up to speed-ish. They told me to monitor it, do 3 more BT speed tests and then contact them back if I was still experiencing problems. I asked them why I keep losing my connection with a message saying LCP Down and was told that meant it was a problem with the internet (Duh!) but couldn't tell me how it could be stopped or stabilised.
At 8.15pm tonight, my speed had slowed so another BT Speedtest was done giving a D/L reading of 2947kbps, again, no change to my U/L speed. It then asked me to do a Tap3 test which showed a D/L speed of 13025kbps. The test result indicated that I should contact my ISP.
My IP profile has been a steady 14392kbps throughout and my router stats are:
D/L 16313 kbps
U/L 1170 kbps
Atten 23.3 db 11.5 db
Noise 8.0 db 5.5 db
Question is, could Orange be capping me without telling me? Or could there be a genuine problem somewhere? I've swapped my filters, the only other thing connected is my landline phone (no noises on the line) and it doesn't matter whether my router is directly connected to the BT socket or via an extension cable. Oh and my router is connected to my PC via cable.
I am considering going elsewhere for my broadband as my contract is up tomorrow but am unsure as to whether to jump ship whilst I'm having these problems incase they stay with me wherever I go.
Born free.... Taxed to death!