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Standard User RiskAverse
(newbie) Thu 03-Nov-11 09:08:22
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so will my new orange BB speed improve in 10days?


[link to this post]
 
Hi,

I've recently (2days ago) switched to Orange from BT.

The speed fluctuates between 0.2 and 1.6. Right now its taking ages to load even the kitz webpage! Heres my results from KITz:

System Up Time 23:03:53
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 106842 159402 0 176 2329 23:02:53
LAN 10M/100M 16482 3869 0 104 3 23:03:34
WLAN 11M/54M/150M 169988 110074 0 2334 208 23:03:38

ADSL Link Downstream Upstream
Connection Speed 2784 Kbps 448 Kbps
Line Attenuation 44.8 dB 28.0 dB
Noise Margin 13.5 dB 21.0 dB

so my question is will my speed improve over the next 10days as the orange technical support team suggested??

regards


RA
Standard User E7er
(knowledge is power) Thu 03-Nov-11 09:44:20
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Re: so will my new orange BB speed improve in 10days?


[re: RiskAverse] [link to this post]
 
Hi, your speed should improve with your connection Speed downstream 2784 Kbps.

Your maximum line connection speed using an ADSL (up to 8Mbps) service is: 4091

I note with your connection speed upstream 448 Kbps it looks you are on up to 8Mbps service, what speed did you sign up for?
Your problem is the Line Attenuation 44.8 dB are you on a long line back to the exchange?

ADSL Link Downstream Upstream
Connection Speed 2784 Kbps 448 Kbps
Line Attenuation 44.8 dB 28.0 dB
Noise Margin 13.5 dB 21.0 dB

http://www.farina1.com/adsl/

Orange WBC 20 Meg. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router

Edited by E7er (Thu 03-Nov-11 09:54:23)

Administrator MrSaffron
(staff) Thu 03-Nov-11 09:45:54
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Re: so will my new orange BB speed improve in 10days?


[re: RiskAverse] [link to this post]
 
As a migration on BT Wholesale network there should be no great changes.

Do you have comparable stats from when with BT Retail?

From what we can see, high target noise margin indicating a noise issue, wiring issue, filter issue, thus lowering your potential speed.

Can you restart modem and grab stats again.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User RiskAverse
(newbie) Thu 03-Nov-11 10:23:38
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Re: so will my new orange BB speed improve in 10days?


[re: MrSaffron] [link to this post]
 
Sorry MrS I only have a speed test comparison for BT (was around 2.1 from a speedtest.net). Orange Tech support said not to turn the router off for 10days - i will get you new data if it wont affect my bb 'tweaking' by orange..

RA
Standard User RiskAverse
(newbie) Thu 03-Nov-11 10:38:39
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Re: so will my new orange BB speed improve in 10days?


[re: E7er] [link to this post]
 
Hi E7er,

i signed up for up to 20mb - I'm on ADSL so i imagine the max is up to 8mb. ADS2+ is estimated for 31dec2011.

Orange sent me an email saying i would achieve 2.5mb.

Distance to exchange is 2.1km (sline)

btw - all telephone points in use have a filter, the new router is in the BT main socket.

Cheers

RA
Administrator MrSaffron
(staff) Thu 03-Nov-11 11:12:03
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Re: so will my new orange BB speed improve in 10days?


[re: RiskAverse] [link to this post]
 
ok restart the router just once, and grab the figures.

The myth that router MUST be on 24/7 for the first ten days is actually misguided, what they mean is don't sit there switching it off/on several times an hour ever. Not just in the first ten days.

Support staff know only what is on their script

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RiskAverse
(newbie) Thu 03-Nov-11 11:45:57
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Re: so will my new orange BB speed improve in 10days?


[re: MrSaffron] [link to this post]
 
thanks MrS, heres the info...

wired LAN CONNECTION BEFORE ROUTER RESTART:

System Up Time 25:36:45
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 170212 246000 0 285 3106 25:35:45
LAN 10M/100M 19382 4621 0 105 4 25:36:26
WLAN 11M/54M/150M 256565 173929 0 3126 325 25:36:30

ADSL Link Downstream Upstream
Connection Speed 2784 Kbps 448 Kbps
Line Attenuation 44.8 dB 28.0 dB
Noise Margin 13.3 dB 21.0 dB


stats after restart of router:


System Up Time 00:01:23
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 19 6 0 35 19 00:00:23
LAN 10M/100M 30 55 0 76 82 00:01:04
WLAN 11M/54M/150M 34 0 0 72 0 00:01:07

ADSL Link Downstream Upstream
Connection Speed 2528 Kbps 448 Kbps
Line Attenuation 44.8 dB 27.0 dB
Noise Margin 14.9 dB 19.0 dB

RA
Standard User RiskAverse
(newbie) Thu 03-Nov-11 11:55:53
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Re: so will my new orange BB speed improve in 10days?


[re: RiskAverse] [link to this post]
 
for what its worth here are my results from speedtester.bt.com:



Test1 comprises of Best Effort Test: -provides background information.

Download Speed
1604 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 1604 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2528 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps


If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester


now Orange said i would achieve 2.5mbps - so this says max 2.0 mbps - are they selling me short ( i was getting 2.1 on BT - i'm assuming BTs max achievable speed would be 2.5mbps to give speeds of 2.1mbps)

RA
Standard User XRaySpeX
(knowledge is power) Thu 03-Nov-11 13:20:22
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Re: so will my new orange BB speed improve in 10days?


[re: RiskAverse] [link to this post]
 
You have been put on an ADSL Max "Up to 8 Meg" package. What is your exchange? Has it been 21CN enabled?

You should be getting about 6 Meg Connection Speed, on a lower NM, on that package. So it sounds like you have a wiring issue.

EDIT: Your speedtest of 2.1 Meg with BT indicates you were getting the same Connection Speed with them and you have just taken your wiring issue from one ISP to t'other frown

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC

Edited by XRaySpeX (Thu 03-Nov-11 13:25:15)

Standard User XRaySpeX
(knowledge is power) Thu 03-Nov-11 13:29:25
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Re: so will my new orange BB speed improve in 10days?


[re: RiskAverse] [link to this post]
 
In reply to a post by RiskAverse:
now Orange said i would achieve 2.5mbps - so this says max 2.0 mbps - are they selling me short?
No, they (and all ISPs) only estimate Connection Speeds and you are getting what they said.

However, the estimate is still too low for your line; you should be getting at least 6 Meg.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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