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Standard User salop11
(newbie) Mon 21-Nov-11 22:58:54
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Low Download Speed, But Weird???


[link to this post]
 
I have posted the key stats from my router (Netgear DGN1000) below:

Downstream / Upstream
Connection Speed 7032 Kbps / 1091 Kbps
Line Attenuation 46.9 dB / 27.4 dB
Noise Margin 2.8 dB / 5.3 dB
Operating Sys XP

I live about 1m away from the Gipsy Hill exchange and should be getting actual download speeds of c4.5mbps, based on previous history here (using O2 as ISP) and this was also confirmed by Orange when I signed over a few weeks ago. Although the router appears to be ok from what I can tell, I am only getting actual download speeds (verified through this site) of c1.3mbps. Upload is fine at c0.9mbps.

I'm completely baffled about whats happening, worried even that it may be some kind of configuration issue. Can anybody help?


Thanks

Edited by salop11 (Mon 21-Nov-11 23:28:28)

Administrator MrSaffron
(staff) Mon 21-Nov-11 23:34:21
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Re: Low Download Speed, But Weird???


[re: salop11] [link to this post]
 
What is the IP Profile as given at www.speedtester.bt.com

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User salop11
(newbie) Mon 21-Nov-11 23:51:32
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Re: Low Download Speed, But Weird???


[re: MrSaffron] [link to this post]
 
IP Profile is 6203Kbps


I have just retested the speed and now just crept over 3Mbps @ 23:45. My earlier tests at 1.3 Mbps were run between 20:00 and 22:00

Just retested again @ 00:35 and getting an unheard of 5.7Mbps

Thanks

Edited by salop11 (Tue 22-Nov-11 00:37:14)


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Standard User XRaySpeX
(eat-sleep-adslguide) Tue 22-Nov-11 01:04:23
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Re: Low Download Speed, But Weird???


[re: salop11] [link to this post]
 
In reply to a post by salop11:
this was also confirmed by Orange when I signed over a few weeks ago.
Speed estimates quoted by Orange, and most ISPs, are of connection/sync speeds, not throughput.

You are getting good sync speed; your problem is with congestion/contention.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Administrator MrSaffron
(staff) Tue 22-Nov-11 13:58:47
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Re: Low Download Speed, But Weird???


[re: salop11] [link to this post]
 
Congestion on the ISP side of things is most likely cause then

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ggremlin
(committed) Tue 22-Nov-11 14:22:45
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Re: Low Download Speed, But Weird???


[re: salop11] [link to this post]
 
can you post the stats including 'error' counts
Standard User salop11
(newbie) Tue 22-Nov-11 22:44:33
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Re: Low Download Speed, But Weird???


[re: ggremlin] [link to this post]
 
Port / Status / TxPkts / RxPkts / Collisions / Tx B/s / Rx B/s / Up Time
WAN PPPoA / 32718 / 27767 / 0 / 8839 / 4541 / 01:03:08
LAN 10M/100M / 144804 / 126306 / 0 / 1514 / 760 / 25:18:17
WLAN 11M/54M/150M / 3962 / 0 / 0 / 8 / 0 / 25:18:21


As requested these are the remaining stats.

Edited by salop11 (Tue 22-Nov-11 22:52:00)

Standard User salop11
(newbie) Tue 22-Nov-11 22:55:44
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Re: Low Download Speed, But Weird???


[re: MrSaffron] [link to this post]
 
Thanks, that does make sense.

I have e-mailed their technical support (not holding out too much hope) asking them what they intend to do about a problem that is clearly of their making ( I was getting a steady 4.5mbps with 02 with little more than 10% degredation at peak times).

I'm assuming that ultimately I can cancel my contract if they cannot provide a service as specified / my line is capable of?
Administrator MrSaffron
(staff) Tue 22-Nov-11 23:19:56
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Re: Low Download Speed, But Weird???


[re: salop11] [link to this post]
 
You'll have fun proving that it falls foul of the contract

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User salop11
(newbie) Wed 23-Nov-11 00:04:39
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Re: Low Download Speed, But Weird???


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
You'll have fun proving that it falls foul of the contract



You're probably right smile
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