I am a newbie - please excuse if I ask a really daft question or if there is actually a thread that covers this somewhere. I have been reading the forums for a good few months and searching but can't seem to find anything that quite matches my query.
I have been with Freeserve, Wanadoo, Organge for 8 years with varying degrees of success. I am regularly contacted by them suggesting I upgrade my service so I can go faster: 2M - 8M (which was a disaster when they did something with LLU - I lost the internet for 2 months), then last year to upgrade to 20M The package is Home Select 20Mb, unlimited usage allowance. I often check my download speeds etc and since they upgraded me to the 20M service it has been lower than it used to be (normally around the 5.5M mark). This itself isn't really a problem unless I am using the computer to watch something on iPlayer.
For the last month I have noticed that on returning home from work the internet is extremely slow - speed testing shows that download is consistently around 600K - last night it was 302K. I understand that 6pm is a "busy" time and that the internet is congested - but surely not to that extent. If I run the speedtester.bt.com it informs me that my max line speed capability is 5.5M.
I therefore reboot my router & miraculously I get download speeds of 7.5M until the following day when I have to go through the procedure again. Once I have rebooted the router it shows that my max line speed capability is 7.6M or thereabouts.
I am at work on a different connection currently so I don't have the results etc. in front of me but the salient information is that the service to which I am subscribed is ADSL2+. My exchange is 1.2 km away and is called Wallasey Exchange and is apparently ADSL2+ enabled. My router is a Siemens Gigaset supplied by Orange and is configured in setut for ADSL2+ line. Downstream noise is 10dB. Router is permanently on. I am a very light internet user.
What I have never quite understood is that since "upgrading" me to this service the internet was consistently slower and less reliable. My average speeds downstream over the last three months have been 5M, which I can just about live with, but surely they should be a little faster since they always used to be until last year. The largest annoyance is the daily need to reboot the router to enable me to check an email or access Google and speed up from a few hundred K connection to a few Megs.
Once again please forgive me if this has been covered somewhere else, please tell me where to look & I will go away
Thanks in advance
Orange, PC on Win7; Mac OsX Lion
Edited by fiffaro (Fri 02-Dec-11 11:38:01)