I've seen a lot of this on the forums but thought I'd ask for some advice...
My broadband is half the speed it was last year from 6M to 2.8M (but upload speed from 0.5M to 0.9M) , connection drops once a week and they've disconnected my 2nd line.
Orange tech is a nightmare, its taken more than 2 months of saying the same thing over and over to get nowhere!
- 3 new routers (both livebox and net gear)
- New filters and cables
- Only now does Orange recongises its a line fault!
- Tech 2 / 3 has not resolved the problem and of course doesn't call back when arranged (i.e. a waste of time)
- Tried to escalate the problem with Customer Service Manager but not availalbe / no call back
- No change
Here are my stats, is it reasoable to get a higher speed and what do you recommend to sort this out once and for all?
Thanks for your help
Connection mode : ADSL2
Type : Fast
Noise margin (dB) : 8.9
Attenuation (dB) : 27.0 (this seems to have crept up)
Attainable download rate (kbps) : 3403
Upload (kbps) 1080
about 500m as the crow flies