New member here but thought I'd post about this since I can't see it in any recent threads relating to Orange specifically.
I have been a happy Orange customer for the past 18 months (once I switched away from the bundled router at least!) get decent speeds etc. For the past 6 months or so I have been having issues with Spotify during peak hours and I put it down to throttling. Initially it was only a tiny problem with intermittent stopping etc, however now it is completely unusable for me during peak hours entirely.
This is very frustrating and I finally emailed Orange about it hoping to hear that they were working on it etc but just got a reply saying that because Spotify uses P2P that is Spotify's choice and Orange will not be doing anything to rectify the fact that it is bundled with file sharing under their management system. So, so much for hoping it would get resolved.
Anyway, I guess I will be moving away from Orange soon (contract rolling at the moment). I was thinking of switching to BT Infinity, but that has now been delayed for my area to Summer last I checked and also I have read that BT also throttle Spotify (but won't admit to it? haha) so it's all a bit chaotic.
I thought I'd just post this for reference and anyone who is looking to perhaps join orange but is a big Spotify user may want to reconsider possibly.
Also, for anyone who shares my pain, I have found a kind of workaround that seems to allow Spotify to be used, although it's a bit of a hassle. Using a certain free vpn application that makes you appear to be in America seems to resolve the Spotify issues for me. I use the app personally for when I get links to news videos etc on US sites that don't work outside the US, just hook onto this VPN and it works, once I left it on by accident and then realised that my Spotify was working that evening!
The issue with it is that it slows my internet in general down a touch, and also if you use the free version it puts an ad at the top of every page which is ugly and annoying.
Anyway! Hope this can be of use to someone, any other tips for dealing with Spotify wholeheartedly welcomed!!