Tonight whilst trying ascertain whether they are on ASDL or ASDL2+, I noticed the following on their account page on the Orange Web Site:
"Your current home package is:
Home Select - £12.26 a month, up to 8 Meg speed, wireless router, unlimited usage allowance (fair use policy applies)."
How can they be on a package of 8 Meg when the original e-mail said Home Select 20meg? It didn't state in the original email up to 20mg nor did it ever refer to 8meg. Don't know what was on the package selection page when I switched them. It may have been in the terms and conditions. However you'd think the e-mail would say something like up to 20meg. It implies that they are on a 20meg package. Where as they are possibly just on an 8meg package.
When I first looked into this I thought my parents were on ASDL2+, since the e-mail read home select 20meg. I'd read ASDL only suports up to 2meg. However there is ASDLMax and it could be that my parents are on that. I'm not sure how this router performs with ASDLMax, as the reviewers didn't mention that. I think the local exchange supports ASDL2+ but possibly not via a BT rented line and Orange broadband package.
Hi, I would not take any notice of what is on that page referring to your broadband speed, for my account it says…
Your current home package is:
Home Max - £9.71 a month plus £10.72 Orange line rental (total £20.43 a month), up to 2 Meg speed, wireless router, unlimited usage allowance (fair use policy applies), evening and weekend UK landline telephone calls included.
We've checked out your line and your estimated speed is 8.0 Meg.
Did you know that speeds in excess of 2 Meg are only available in certain areas? Top speeds vary significantly, particularly according to how far away you live from the exchange. The speed you actually get can also vary depending on the quality of your line, the wiring in your house, the time of day and even the weather.
Yet over on the view statements page, it says…
Account Charges Home Max 20mb Monthly Price 23/02/2012 - 22/03/2012 £ 20.430 Total £ 20.430
Next month, I should get the £5 discount each month as I am moving my mobile phone to Orange.
20 Mbps. Sync 11864 kbps Downstream, 1189 kbps Upstream.
ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV
v2 ADSL2+ Dual SSID wireless Router