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Standard User mapex
(newbie) Sat 10-Mar-12 19:25:16
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no broadband again....time for mac code


[link to this post]
 
I posted here in feb about no connections slow speed and after 100s of wasted mins and calls from my mobile it was fixed but now it back to that and no internet. I called went through the same checks as in feb guy tells me to call bacck on my mobile i call back next guy tells me to do 3 speed checks "how can i do checks with no internet....silence....it in the master socket just now. I told them Bt were at the cover next to me doing something...no further forward and i must been with wannado and before them. Cant say a good word about orange at this time. Read my prev post its the same and the same as it was in feb and dec last year.
Standard User BatBoy
(legend) Sat 10-Mar-12 20:21:32
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Re: no broadband again....time for mac code


[re: mapex] [link to this post]
 
Is there any noise on your phone line?



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Standard User mapex
(newbie) Sun 11-Mar-12 07:19:34
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Re: no broadband again....time for mac code


[re: BatBoy] [link to this post]
 
Bit of an echo now you mention it.


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ISP Representative UKDoc
(isp) Mon 12-Mar-12 07:32:42
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Re: no broadband again....time for mac code


[re: mapex] [link to this post]
 
Hi mapex,

I can offer some help to get his resolved for you, if you want to drop me a Private Message with your details, and please include a contact number and I will get someone to call you back.

Best Regards

Gavin
Orange Home Broadband

'I am here to help'
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mapex
(newbie) Tue 13-Mar-12 17:18:10
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Re: no broadband again....time for mac code


[re: UKDoc] [link to this post]
 
Pm sent
Standard User mapex
(newbie) Thu 15-Mar-12 10:31:55
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Re: no broadband again....time for mac code


[re: mapex] [link to this post]
 
Dude they never called unless i was at work...the forms u fill in can u answer me 1 simple question...when u fill it in and they say they will contact u within in 48hs do they do anymore than send an email to tell u to call customer services....thats all they do.
Standard User mapex
(newbie) Wed 21-Mar-12 17:41:01
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Re: no broadband again....time for mac code


[re: mapex] [link to this post]
 
Well thought id drop in let you all know how my problems sorted out.

It was nothing to do with my end all my cables were in good order as i pointed out
to them in dec 2011 , jan 2012 and march 2012. A bt engineer was in my house
and said all was perfect but he changed my wall socket anyways then he went
to the exchange and checked he insited Orange had tweaked my connection and
the problem was at there end.

Orange call me 3 times to check Paul i think his name was but he was very helpfull
and i cant fault him even sent me a new orange brand router helpfull guy.

The main problem i found....u guessed--India....i would call they would be on about
cables ect i told them they were ok but the went on.
They told me to plug into the main socket and leave on for 72hrs now i new this was
a waste of time but i went along BUT when i called after 72hrs they had no notes of
this and they wanted me to start and the beginning again.
I called once....gave my number--can u repeat please..i did...can u repeat please i thought
to hell with this hung up called again hope i got a person who could speak better english.

I knew there was no point in me going to another isp because i new they problem would
still be there....fixed now thanks to posting on this forum.

As said the guy on here ukdoc got the ball rolling for me so big thanks there, thanks to
the forum and thanks to Paul....

I smiled there thinking " bet im on here again in a month " hope not.

Mark

Edited by mapex (Wed 21-Mar-12 17:43:13)

Standard User XRaySpeX
(eat-sleep-adslguide) Wed 21-Mar-12 18:13:00
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Re: no broadband again....time for mac code


[re: mapex] [link to this post]
 
In reply to a post by mapex:
fixed now thanks to posting on this forum.
How was it fixed? What was changed?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User savamac
(member) Thu 22-Mar-12 08:24:41
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Re: no broadband again....time for mac code


[re: mapex] [link to this post]
 
Ah.... another fine example of Orange's "support" (you'd have been better investing in a truss). Switch ISP asap.

Worcester Park Exchange http://www.samknows.com/broadband/exchange/LSWOR

It's only rock 'n' roll...

Old programmers never die, they just abend 0C4 ..
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