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Standard User E7er
(knowledge is power) Sat 17-Mar-12 13:35:56
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Re: Live Box reboot but still no Internet


[re: avriljayne] [link to this post]
 
Hi, after the router factory reset have you configured the router with the correct settings for Orange home broadband?

VPI: 0
VCI: 38
ATM Encapsulation: VC-Mux

Connection Type: PPPoA

Username: orangehome.co.uk@fs
Password:

MTU Size: 1492

If you are connected with WBC use MTU: 1500

DNS Primary Server: 193.36.79.101

DNS Secondary Server: 193.36.79.100

Orange WBC 20 Mbps. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 17-Mar-12 14:26:44
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Re: Live Box reboot but still no Internet


[re: avriljayne] [link to this post]
 
In reply to a post by avriljayne:
when it went down again my only option was to reboot.
Reboot, yes; factory reset, no!

Sorry, I'd forgotten you had reported "PPP Down" which means you were unable to authenticate with ISP and therefore no Internet.

Not frustrated at all smile

Don't phone on 0844; use the 0800 # I gave you.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User avriljayne
(newbie) Sun 18-Mar-12 17:04:29
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Re: Live Box reboot but still no Internet


[re: XRaySpeX] [link to this post]
 
Well I finally spoke with India. I was asked to do the speedtests again. He asked what my speed was before. I said I had no idea as never had a need to check. I asked about the noise setting being so high but had no answer on this. He wanted to blame BT and said to do more speedtests over the next few days and said it will improve as BT have probably been working on it as that is why I had no connection ? Wants to send me new filters now and told me to call again if no improvement. He said I should be getting about 11.

I will update if / when I get a result. (As I am typing this with my phone on wi-fi the signal is constantly dropping out and losing connection.)
Avril

Edited by avriljayne (Sun 18-Mar-12 21:45:07)


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Standard User avriljayne
(newbie) Tue 20-Mar-12 09:01:05
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Re: Live Box reboot but still no Internet


[re: avriljayne] [link to this post]
 
I hope this gets resolved quickly. My patience is wearing thin. all Wi-Fi connections are pathetic now. My phone authenticates and then drops within about 30 secs. 2 mins if I am lucky frown I only use the main PC with the ethernet connection when absolutely needed.)

I also checked my account online yesterday and there are no faults logged. Would this be right?

Avril
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 20-Mar-12 14:20:35
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Re: Live Box reboot but still no Internet


[re: avriljayne] [link to this post]
 
In reply to a post by avriljayne:
all Wi-Fi connections are pathetic now.
Yes, that's not a BB issue but a local wireless coverage problem.

Try changing wireless channel; use inSSIDer on a laptop to explore free channels.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User avriljayne
(newbie) Tue 20-Mar-12 15:40:20
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Re: Live Box reboot but still no Internet


[re: XRaySpeX] [link to this post]
 
Thanks I will do that. wink
Standard User avriljayne
(newbie) Tue 20-Mar-12 21:58:11
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Re: Live Box reboot but still no Internet


[re: avriljayne] [link to this post]
 
Yes, changed channels and so far so good. What a coincidence that it started playing up now.
Did another speedtest whilst I was at it on the main PC and no improvement.
Thanks again for your help smile
Avril
Standard User avriljayne
(newbie) Fri 30-Mar-12 08:51:44
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Re: Slow Speed and High Noise Margin


[re: avriljayne] [link to this post]
 
2 WEEKS AGO
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 27.8
Attenuation (dB) : 29.0
Attainable download rate (kbps) : 12785
ADSL status : Connected [0]

NOW
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 15.1
Attenuation (dB) : 29.0
Attainable download rate (kbps) : 8315
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 8315 1243

Well the noise margin has dropped but so has the attainable download rate?

Incidentally the promised new filters that Orange support said they would send never materialised.
Should I just be content with what I now have?

My Broadband Speed Test

Edited by avriljayne (Fri 30-Mar-12 08:52:27)

Standard User willsweet2
(regular) Wed 04-Apr-12 14:42:08
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Re: Slow Speed and High Noise Margin


[re: avriljayne] [link to this post]
 
Sorry if it's inappropriate for me to just come and reply last minute.

Your connection looks great and you shouldn't need new micro-filters now, although I agree that overseas support from companies like Orange, TalkTalk and AOL can be flaky and it's up to you whether you complain about it.

Good Luck smile

Will.

25ms Ping. No Jitter. No Packet Loss.

Perfect for Xbox LIVE.
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