Hi All. I've had this problem intermittently for some time but it is now all the time and is just getting unbearable, so I'm hoping someone from Orange 2nd or 3rd line broadband tech support sees this and can lend a hand
Problem : Whenever the BT phone line is answered or a call is made then the broadband connections drops.
I've always been suspicious of the internal wiring in the house but have recently plugged the router and phone into the master socket on a permanent basis and disconnected any extensions from the master socket (note that I have an LJ 2/1A old style master socket rather than the NTE5). So I've rule that possibility out.
When the router is connected (through an ADSL Nation xf-1e filter which has been replaced many times) I can hear noise on the line when I do a BT quiet line test. I do not hear any noise when the router is switched off or not plugged into the filter (I've borrowed a wired phone to do this test to avoid any wireless interference).
Previously, with my Livebox, the router reconnected during any telephone call and often reconnected with a very slow sync speed. Sometimes this would lead to a reduced IP Profile temporarily. Having raised this with Orange I was sent a new Livebox but the behaviour was the same. I then received a new BrightBox which I also tried out (although am reluctant to give up the free VOIP calls through the Livebox) but again the same behaviour is observed - although the BrightBox appears unable to re-connect following a disconnection so I have to power cycle to reconnect. This avoids the low sync speeds which I guess is good from an IP profile perspective - but is a bit rubbish really.
Unfortunately I only received the BrightBox in the last week so my reduced IP Profile resulting from the Livebox reconnections is still persisting. I have been getting 135kbps for 6 days now - whereas the router typically syncs at about 3.5Mbps. I spent a long time on the phone with Orange about this two days ago and they decided to 'reset the line' so I am hoping this request is in BTs queue because I've not seen any improvement so far.
I'm hoping someone can advise what steps to take next. I think there must be a fault somewhere and I suspect it must be a broadband related issue rather than voice - but trying to explain all of this to the Orange 1st line helpdesk is impossible and would probably result in me being asked to reinstall Windows or something crazy like that.
My stats are as follows
IP Profile 135kbps.
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information:
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 3808 (Kbps.)
Operation Data Upstream Downstream
Noise Margin 19.0 dB 14.4 dB
Line Attenuation 27.5 dB 46.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.3 dBm 19.9 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 3227 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 29 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 162 0
Error Seconds 23 0