I recently switched from BT to Orange in February to save money on my broadband/phone deal. I was sent the new Orange Bright Box router when I joined. I replaced my BT HUB2 with the Bright Box, using the same cabling and filtered faceplate I had previously used and it synced at a slightly higher speed of 6368Kbps than the HUB2 did (the HUB2 had settled at 5920Kbps). The exchange is 20CN 8Mb ADSL only. I'm 1km from the exchange as the crow flies across a public park, 2km by road.
It spent the next week going up and down through the sync ranges and attempting to connect at some very high speeds. Eventually though it settle at the same speed the HUB2 had been using previously. Great, and I had a good many weeks of trouble free surfing through March. Well mostly, at one point we had no connection and Windows7 troubleshooter reported that the DNS server was not responding. I logged into the Bright Box and there did not seem to be any problem, it said it was connected. So I used the reboot option and when it reset it worked fine, I could browse the web again.
The DNS problem occurred again at the beginning of April. Thinking Orange may have a problem I manually put in the IP's of a couple of public DNS servers, but it did not work there was no connection even though the router again said it was connected. I rebooted the Bright Box and again it worked, I could browse the internet again. I then started to notice that MS Messenger would keep disconnecting. I had connection issues with Messenger in the past and an MS KB article recommended changing some TCP/IP settings in Win7 which had solved it. As Win7 establishes a new connection with fresh TCP/IP settings for each new network connection, I simply thought it was the old problem resurfacing because I had not altered the new TCP/IP settings. However, I eventually noticed that the Bright Box was re-syncing at the same time.
Then the broadband light started flashing (slowly) every time I tried to go on the internet. It was rock solid until I tried to open a web page or log in to another online service like Messenger, email, etc. It would take an age to re-sync and would only stay connected for a minute or two while I browsed, before doing it again. If it re-synced too high (one time it got to 7456kbps) Win7 would again report the DNS server was not responding. One day the wife tried to log in using Wi-Fi and it disconnected again. I got a call at work and she said that the broadband light was flashing again, it was still flashing when I came home 3 hours later. I simply switched it off, waited and turned it on again. Guess what it worked again.
I tried it in the test socket to rule out the faceplate filter and it still disconnected. At this point I was thinking the Bright Box had gone faulty. I dug out my old Netgear DG834v2, it connected at 4320kbps which of course killed my IP profile which dropped to 3.5Mbps according to BT's speed tester. I changed some settings and rebooted the Netgear and it connected at 6976Kbps and it stayed at that for over 2 days, the IP profile jumped to 6Mbps after the first 20 hours. It then dropped to 6528 kbps and stayed there, IP profile 5.5Mbps, rock solid. Everything seemed to work fine, however no Wi-Fi.
My line attenuation by router...BT HUB2 42dB, Bright Box 43dB, Netgear 44dB
I have the MTU at 1500 on the Netgear. It is limited to 1492 on the Bright Box.
BT's speed test has returned differing results,
1.45Mbps (Speed test Beta at same time 6.18Mbps)
6Kbps (after logging in using the BT domain the further speed test gets 50% complete and then fails due to unknown error)
581Kbps (Unknown error occurred after the further test was 96% complete)
333Kbps (Same error as before when doing further tests, Beta test shows no problem with 5.5Mbps)
3.53Mbps (Speed test Beta a moment later gave 5.69Mbps)
Other speed test sites including Thinkbroadband, speedtest.net show much higher figures of 4.5Mbps to 6Mbps. But retests moments later can be different by as much as 1Mbps or more on some occasions.
I decided to put the Bright Box back on and give it a second chance, just in case it was another problem on the line. True to current form it has started to go up and down through the ranges again. It makes it very difficult to run services like Messenger as you can not keep a constant connection and the IP keeps changing forcing the software to log in again. Constantly waiting for it to reconnect is a pain in the bum. As you can guess I am far from impressed with the Bright Box. It has re-synced 3 times while I've been typing this. I've composed this in OpenOffice before pasting into the web browser for posting. It would not have stayed connected long enough for me to log in, type and then post. Suffice to say I'm going back to the trusted Netgear for now.
I think it is faulty, but I would appreciate any ideas on what this could be.
NETGEAR DG834v2 (when last connected)
System Up Time 125:59:45
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 724192 1182550 0 268 5906 72:50:01
LAN 10M/100M 2023720 1297369 0 5600 352 125:59:40
ADSL Link Downstream Upstream
Connection Speed 6528 kbps 448 kbps
Line Attenuation 44 db 14 db
Noise Margin 2147483647 db 27 db
ORANGE BRIGHT BOX (current)
Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 00:31:36
Downstream Rate: 6080kbps
Upstream Rate: 448kbps
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information:
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 6080 (Kbps.)
Operation Data Upstream Downstream
Noise Margin 26.0 dB 6.2 dB
Line Attenuation 28.0 dB 43.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.0 dBm 19.9 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 1589 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 2 0
Loss of Signal Defect 11 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 28 0
Error Seconds 270 0
Received Cells 230
Transmitted Cells 231
NOTE: I was quicker to put the Netgear back to post this as Bright Box would not reconnect, Netgear connected at 6560Kbps. The Netgear fires up really fast and syncs in a few seconds and your away.
Edited by Kail (Wed 18-Apr-12 21:03:18)