I really hope that someone can help me. My friend has an email account with orange which ends in fsmail.net. He has not been able to access this account for a couple of months. Every access attempt is greeted by the following:-
Your message has not been sent for one of the following reasons:
The service may be temporarily unavailable, so please try again later.
Or, your message may have been blocked because it has similar characteristics to a known virus.
To make sure your computer is not infected and is protected against viruses, we recommend that you install virus protection software such as McAfee VirusScan.
If your computer is clean, please try changing the subject of your email.
I have been in contact with orange. Because it is a fsmail.net account you are not allowed to get telephone support (believe me I have tried) then the only contact is via email. This has resulted in nothing of any help at all lol. the last email said:-
Thanks for your email.
I'm sorry to learn of your ongoing issues with your fsmail account.
Please accept my apologies for any upset caused.
Your issue has been escalated for further investigation. As soon as we
have an update, we'll be back in touch.
If you've any further queries then please don't hesitate to get in
contact with us again.
The main problem is that there are some photos in a folder which is also not accessible. There is no part of the account which can be seen, although items can be put into the delete bin.
Please can someone help - this is getting ridiculous - although we do not have orange broadband any more (and haven't had for a number of years) we both have expensive orange phone contracts.