Switched to Orange today and broadband virtually unusable
My broadband switched over from O2 to Orange today and I connected the BrightBox at about 3pm. Since then the connection has been dropping very frequently (say once per minute or two) and consequently it's impossible to use VPN / Remote Desktop to connect to my work servers. Not to mention impossible to stream BBC iPlayer etc or online gaming (my son, not me, honest!). I'm frequently having to refresh pages to get them to load.
I spoke to Orange and they said this was normal during the 10 day line stabilisation phase, however I don't recall it ever being as bad as this when I switched to O2 a few years ago.
I've looked at the log on the advanced settings page of the BrightBox router and there's nothing to indicate that it's dropping or re-syncing.
However there were entries warning about a possible DoS attack from the laptop I was connecting from! This related to a time when I repeatedly tried to log on to 192.168.1.1 but it kept on just returning either a blank page or else Chrome saying "Google Chrome's connection attempt to 192.168.1.1 was rejected". Odd...
With O2 the max speed we were getting was 14Mbps, but typically 7-10Mbps was more common, and the connection was very reliable.
I should add that it's not the wireless that's dropping as I've disabled the wireless on the BrightBox as I use an Apple Airport Extreme as the wireless access point.
So my questions are:
a) is this normal?
b) will it improve over the next 10 days?
Thanks very much