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Standard User CHARLIEESTA
(newbie) Wed 21-Nov-12 14:17:22
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Moving home - SIM reference


[link to this post]
 
Hi,

I'm moving home next month, so am arranging with the utility companies etc for the move.

My landline is with BT and my broadband with Orange.

I notified BT online last night and that was a very simple and quick process, they asked if I wanted a SIM reference to speed things up when moving broadband as well.

I called Orange this afternoon and told them that I was moving next month, they said it would take 7-10 days to make the move. I said that I had a SIM reference from BT, they told me that they don't work with BT's SIM reference.

Eventually I accepted that I may not have broadband when I move in, so asked them to process the move for next month. The next thing I'm told that the change will happen within 48 hours! So now trying to get them to reverse things so that I don't loose my broadband at my current address in 2 days time!
Waiting for the manager to call back now (probably won't!)

Poor showing by Orange.
Standard User ukhardy07
(fountain of knowledge) Wed 21-Nov-12 14:56:36
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Re: Moving home - SIM reference


[re: CHARLIEESTA] [link to this post]
 
Can you leave orange & just get BT broadband at the new house? Might be easier and you get simultaneous provision of services.
Standard User E7er
(knowledge is power) Wed 21-Nov-12 14:59:32
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Re: Moving home - SIM reference


[re: CHARLIEESTA] [link to this post]
 
According to Orange, moving home with your broadband is easy with them.

http://www1.orange.co.uk/movinghome/

My Broadband Speed Test
EE broadband WBC 20 Mbps. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Bright Box ADSL2+ wireless N Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router


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Standard User leexgx
(member) Wed 21-Nov-12 18:58:59
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Re: Moving home - SIM reference


[re: E7er] [link to this post]
 
his land line was not with orange only his broadband

Standard User XRaySpeX
(eat-sleep-adslguide) Thu 22-Nov-12 02:04:01
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Re: Moving home - SIM reference


[re: leexgx] [link to this post]
 
Shouldn't matter!

Tho' since advent of EE funny loss of features has occurred for customers on non-Orange phone lines, but they have admitted that this was not intended.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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