Yes, I always find a letter gets attention. Even send Recorded Delivery to be sure they get it / can't deny it.
EDIT: Include that you tried phone support but they don't have a clue, so they don't try to fob you off on them.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Edited by XRaySpeX (Thu 17-Jan-13 20:50:21)