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Standard User stevenfrenchy
(regular) Sun 03-Feb-13 20:34:05
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EE new providers ( problemes have started)


[link to this post]
 
hi there

i just migrated to EE from o2 ( was very good), for cheaper deal anyway i never had problems with previous provider,
the first 2 days have been perfect good speed , no disconnection how ever today really weird , on the computer it has been ok , 13 mb but not constant sometimes i would get only 2 or 3 then come back up but my wife's iphone and mine ,it has been really bad my ping is around 150 ms ( normaly 30 ) and speed is around 1 or 2 even though we are close to the router, and it has been impossible to use bbc iplayer application ( use it for my kids ) or youtube ( bad quality video , on computer buffering ), we have tried at least 20 times today no luck
i just did bbc diagnostic it says my connection is to slow for hd, i used to be able to watch it easily
any help?
here's the stat
ADSL Status

This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1227 (Kbps.)
Downstream 16096 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.2 dB 5.8 dB
Line Attenuation 10.3 dB 21.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.9 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 2836044 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 13 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 398 0
Error Seconds 9 0
Statistics
Received Cells 2602769
Transmitted Cells 814823

Edited by stevenfrenchy (Sun 03-Feb-13 21:11:09)

Administrator MrSaffron
(staff) Mon 04-Feb-13 00:06:59
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Re: EE new providers ( problemes have started)


[re: stevenfrenchy] [link to this post]
 
Nothing particularly wrong there, is streaming better at a silly time like breakfast? or 3 am?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User stevenfrenchy
(regular) Mon 04-Feb-13 00:16:47
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Re: EE new providers ( problemes have started)


[re: MrSaffron] [link to this post]
 
i have been trying the whole day , i was wondering if that might be the iphone app itself now, some videos work some dont , though the hd bbc quality on the computer is unplayable ,it just would not load , no error message though ,
tried some hd from youtube it works fine on my laptop

weird............


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Administrator MrSaffron
(staff) Mon 04-Feb-13 08:42:06
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Re: EE new providers ( problemes have started)


[re: stevenfrenchy] [link to this post]
 
If ok using an ethernet machine then probably not the connection, but congested 2.4GHz wifi spectrum

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User stevenfrenchy
(regular) Mon 04-Feb-13 09:46:40
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Re: EE new providers ( problemes have started)


[re: MrSaffron] [link to this post]
 
today it seems to work fine when i go to http://www.bbc.co.uk/iplayer/diagnostics#results
it now says that HD videos should , but not yesterday,
congestion you think? with o2 never had that troubles
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 04-Feb-13 13:49:39
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Re: EE new providers ( problemes have started)


[re: stevenfrenchy] [link to this post]
 
In reply to a post by stevenfrenchy:
congestion you think? with o2 never had that troubles
your local WiFi congestion. Put router on same channel as you had at O2 then you'll be comparing like-with-like.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User stevenfrenchy
(regular) Mon 04-Feb-13 13:55:30
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Re: EE new providers ( problemes have started)


[re: XRaySpeX] [link to this post]
 
I changed it to 7 as no one has it around me , will keep you posted in the couple of days

Thanks
Standard User stevenfrenchy
(regular) Thu 07-Feb-13 00:19:36
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Re: EE new providers ( problemes have started)


[re: XRaySpeX] [link to this post]
 
internet very good fast and reliable ,ps3 pc etc but for some reasons on bbc iphone app not all videos work fine ,no error messages just keep loading
only god knows
Standard User ukhardy07
(fountain of knowledge) Thu 07-Feb-13 02:54:50
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Re: EE new providers ( problemes have started)


[re: stevenfrenchy] [link to this post]
 
You should find that most people are using 1 6 or 11.
Using 7 is bad generally... You will interfere with routers on channels 6 and 11.

The idea is that channels 1, 6 and 11 is used. Most routers on auto will choose either 1,6 or 11.

Wifi channels 1 overlaps with channels 1, 2 and 3
Channel 6 overlaps with 4,5,6,7,8

Channel 11 overlaps with 9,10,11,12,13

Channel 1 does not interfere with 6 in anyway.
Channel 6 does not interfere with 1 or 11 In any way.
Channel 11 does not interfere with 6 or 1 in any way
Using 1 6 and 11 = problem free wifi.

If you use channels 7 you are overlapping with 5,6,7,8 and 9
So as you can see you pick up interference from the router on channel 6
& you are also overlapping the 11 signal on channel 9

It is better to have 2 routers on the same channel than to have 1 router on channel 6 and another on channel 7. Why?

On the same channel the two routers see one another and avoid the wifi colliding mid air. This results in a very small reduction in speed.

When 1 router is on 6 and another on 7. The routers both don't see each other. Data transmits, collides mid-air, has to be resent, collides, resent, collides, resent = much worse speeds than the same channel example.

So best approach is to stick with 1 6 or 11. Whichevers less congested. Channel 1 is usually bad as lots of doorbells etc use that.

See a diagram here showing wifi channel overlap
http://en.wikipedia.org/wiki/File:2.4_GHz_Wi-Fi_chan...

As you can see the 1, 6 and 11 never overlap = don't interfere with one another. Problems occur when users misunderstand the way the frequency works and stick a device on e.g. channel 3. It then messes up 1 and 6.

Edited by ukhardy07 (Thu 07-Feb-13 02:58:07)

Standard User XRaySpeX
(eat-sleep-adslguide) Thu 07-Feb-13 04:25:03
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Re: EE new providers ( problemes have started)


[re: ukhardy07] [link to this post]
 
6 & 7: If they overlap/interfere why cannot they see each other?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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