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Standard User Blocoholi
(newbie) Wed 27-Feb-13 13:53:41
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Orange Brightbox loses it's identity, not working anymore


[link to this post]
 
Hello there.

I wonder if anyone went through the same problem.

My Brightbox stopped working yesterday afternoon after it changed it name from "Brightbox-cyy***" to "wlan". Furthermore, If I try to login into my router using 192.168.1.1 it says that my password is wrong.
Apart from that, the router seems to have a connection to the broadband as the globe is "on".

I rang them up and that guy told me that in my area the internet would not work because of a fault. But I don't believe that in my whole area the internet still isn't working.

Do you have an idea what steps I could do to bring it back to life?
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 27-Feb-13 14:12:02
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Re: Orange Brightbox loses it's identity, not working anymor


[re: Blocoholi] [link to this post]
 
Factory Reset the BrightBox (Button method)

What name are you talking about? The wireless SSID? That shouldn't change.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User Blocoholi
(newbie) Wed 27-Feb-13 14:19:38
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Re: Orange Brightbox loses it's identity, not working anymor


[re: XRaySpeX] [link to this post]
 
yes exactly, it did change the SSID and is also no longer protected by a password, it open but everyone connected to the router cannot access the internet.


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Standard User E7er
(knowledge is power) Wed 27-Feb-13 23:27:38
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Re: Orange Brightbox loses it's identity, not working anymor


[re: Blocoholi] [link to this post]
 
Sound like someone has accessed your router, the Bright Box router settings do not change, only if someone changes them.

You need to factory reset your router http://help.orange.co.uk/orangeuk/support/personal/6...

Then make you router more secure, example…

Do not use the default security settings given on the router base.

Make the router access login
Username: admin
Password: Whatever you like but only known to you!

Do not use the router default address http://192.168.1.1
Change the router address http://192.168.15.241

EE Orange/T-Mobile router settings http://forums.thinkbroadband.com/freeserve/t/4214240...

EE broadband WBC 20 Mbps. Sync 13181 kbps Downstream, 1264 kbps Upstream.
Bright Box ADSL2+ wireless N Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
ISP Representative UKDoc
(isp) Fri 01-Mar-13 07:20:15
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Re: Orange Brightbox loses it's identity, not working anymor


[re: Blocoholi] [link to this post]
 
Hello,

If WLAN is the SSID then this requires a factory reset and the router will restore. Can I ask had you changed any settings recently, if so what ones, and lastly when did you last power cycle the router ?

Regards

Gavin

Gavin
EE Broadband

'Here to help'
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User E7er
(knowledge is power) Mon 04-Mar-13 11:36:51
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Re: Orange Brightbox loses it's identity, not working anymor


[re: E7er] [link to this post]
 
Bright Box wireless security instructions.
Make the Bright Box router – wireless SSID whatever you like, it can be Mickey Mouse. wink

Use only wireless security WPA2 or WPA

Use a strong 63 random alpha-numeric characters (a-z, A-Z, 0-9) generated wireless password.
Example wireless password: qP2ITeSikIEysBDeaQobfaUYTlI2EdViliex3TeCx18qegbp3K3rmr9QvDOZemZ
Generate the password then copy and paste the wireless password.
Also keep a safe copy.
https://www.grc.com/passwords.htm

EE broadband WBC 20 Mbps. Sync 13181 kbps Downstream, 1264 kbps Upstream.
Bright Box ADSL2+ wireless N Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User Stevejhp
(newbie) Thu 16-May-13 22:02:48
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Re: Orange Brightbox loses it's identity, not working anymor


[re: Blocoholi] [link to this post]
 
My brightbox did exactly the same thing one evening; IP address reverted to 192.168.1.1 , wireless SSID went to "wlan" , neither my password or the original default worked.

Factory reset worked
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