The original contract was also with Orange.
I was out of contract and was very happy with the speeds. I was getting a good 18Mb connection at all times. Streaming BBC Iplayer/Netflix was a pleasure.
When I spoke to them about my Orange mobile, they put me through to the home broadband team because they said they had a better deal. The guy give me the pricing whcih was £20/month for exactly the same service but with a few more free calls from my homeline. I was originally paying £23/month with only UK unlimited calls. The new package was £20/month for unlimited calls to 54 countries.
I said a few times that i'm very happy with my broadband and I dont want to do anything to reduce the speed. He told me that everything would remain the same, and it might even go a little faster. He told me I could cancel if it wasnt ok.
ADSL Link Downstream Upstream
Connection Speed 21304 Kbps 1151 Kbps
Line Attenuation 9.0 dB 4.2 dB
Noise Margin 5.3 dB 6.2 dB
However, the speed tests show some interesting results.
All streaming services are running very slowly (around 0.5Mbps from BBC Iplayer) and keep freezing during playback every 30 seconds.
Downloads are also slow from most legitmate sources. (eg. Tesco's Blinkbox downloader)
Speedtest.net currently says 1.25Mbps download at the moment (during the day it reports 18Mbps)
says 0.9Mbps download.
Interestingly, BT's speedtester and Thinkbroadband's speed tester both say 18Mbps at all times.
From my point of view, it looks like they've either got some kind of heavy usage on one of their nodes which is affecting some but not all traffic. Or they've added some kind of crazy traffic management to my broadband connection.