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Standard User keithwjones
(member) Sat 09-Mar-13 11:59:15
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Gavin EE Broadband - Are you there?


[link to this post]
 
I started with Freeserve and I am still here, even tested the Livebox for them.

Always made use of second line but now it is going I have decided to leave.

Applied for MAC on Monday 4 March but not arrived yet, so 5 working days I suppose that would still give them Monday to send it.

To be fair to Orange I have only had a couple of problems over the years which have been sorted out. I am still on up to 8 but get a speed of 6. So service has been very good.

Keith
ISP Representative UKDoc
(isp) Mon 11-Mar-13 14:11:58
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Re: Gavin EE Broadband - Are you there?


[re: keithwjones] [link to this post]
 
Hello,

How can I help ?

Regards

Gavin
EE Broadband

'Here to help'
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User keithwjones
(member) Mon 11-Mar-13 14:39:40
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Re: Gavin EE Broadband - Are you there?


[re: UKDoc] [link to this post]
 
Thanks for response Gavin.

Just need a MAC so I can leave.

To be extra fair, not counting the day I applied, the 5th working day is up today.

Keith


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Standard User keithwjones
(member) Mon 11-Mar-13 23:32:05
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Re: Gavin EE Broadband - Are you there?


[re: keithwjones] [link to this post]
 
30 mins to go before the end of the day - so I presume that I will not be getting my MAC within the 5 day limit.

Keith
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 11-Mar-13 23:35:41
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Re: Gavin EE Broadband - Are you there?


[re: keithwjones] [link to this post]
 
Report them to Ofcom!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User keithwjones
(member) Mon 11-Mar-13 23:45:27
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Re: Gavin EE Broadband - Are you there?


[re: XRaySpeX] [link to this post]
 
Thanks XRaySpeX

Hoping Gavin will sort it out.

Although I have had good service over the years. I'll do anything to avoid ringing support. Just noticed that I am still one of the top posters on another forum for Orange. So I have done a lot of support work for Orange.

Keith

Edited by keithwjones (Mon 11-Mar-13 23:48:10)

Standard User XRaySpeX
(eat-sleep-adslguide) Mon 11-Mar-13 23:58:34
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Re: Gavin EE Broadband - Are you there?


[re: keithwjones] [link to this post]
 
In reply to a post by keithwjones:
I'll do anything to avoid ringing support.
Me too! I'd rather wait the issue out rather than try to talk to brainless unintelligible script-monkeys, or failing that write formal complaint letters to Head Office.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User keithwjones
(member) Tue 12-Mar-13 12:48:10
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Re: Gavin EE Broadband - Are you there?


[re: XRaySpeX] [link to this post]
 
Sorted.

I rang again and they gave me MAC code over the phone, This has been accepted by new provider.

Thanks for inputs.

Keith
Standard User peeps
(newbie) Tue 12-Mar-13 16:17:56
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Re: Gavin EE Broadband - Are you there?


[re: keithwjones] [link to this post]
 
Just out of interest which other provider are you moving to?
Standard User keithwjones
(member) Tue 12-Mar-13 16:20:15
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Re: Gavin EE Broadband - Are you there?


[re: peeps] [link to this post]
 
BT

Keith
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