Looking for some help as EE are not providing any!! - I have been with EE / Orange / wanadoo / freeserve for over 15 years, no real issues - speed has been poor but it served my purpose.
1 month ago EE contacted my to inform me that the livebox & second line service was to be discontinued and offered an alternative - I took up the offer as I had been with the company since 1999, never used thier tech support as i could manage configuration myself and no real line issues.
Was sent a new bright box - replaced my livebox and was up and running with no issues - 10 days later a regarde took place (I was unaware of this) and my internet state bacame disconneted - 20 days later I still have no intenet access, over 30 calls to varoius Customer service reps / tech support - no solution - just being passed from department to department - tech suport L1 to L2, then onto customer services who tell me it was a BT problem ( Have both broad band and land line with EE)
I have been told that the issue maybe due to a change from an IP Stream setup the the WBC network - however cannot be confirmed. Trying a factory reset on the router everyday along with the BT_Test_user login just to see if anything has changed overnight and to prevent the same routine everytime I call support.
My line line works fine - Broadband state is connected but internet state is disconnected.
The new router worked fine until the regarde at EE, my neighbour also has a EE brightbox and is up and running fine - so I can't understand we it should be a BT problem.
Tried putting the livebox back - same problem - even dug out my old speed touch adsl modem in an attempt to get connected - same problem!
EE have advise after 30days continued disruption they will issue my MAC code - so it looks like I must wait another 8 days and then move - so much for customer loyalty looks like they have given up and would like me to do the same.
If anyone can point me or EE in the right direction it would be very welcomed