This looks like one for Gavin the EE Broadband Rep!
There is obviously a communications problem between EE and BT, although you are with EE Broadband the network belongs to and is operated by BT with instructions from EE.
**Make sure you have input your correct username
in the router.**
If you get no where with phone calls to EE customer support then write inů
If you really do want to write in please include your...
broadband account number.
...so we know who you are and can get back to you right away.
Orange Customer Care
Orange UK Plc
PO Box 486
EE Orange/T-Mobile home broadband router settings.
This page provides advanced settings to connect your EE Broadband service
Broadband Type ADSL
Encapsulation: VC MUX
Internet IP Address: Dynamic
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
DNS IP Address: Manual
Primary DNS: 220.127.116.11
Secondary DNS: 18.104.22.168
Connection Type: Always Connected
Idle Time: 0 (minutes)
Authentication Protocol: CHAP
MTU (576~1500): 1500
EE broadband WBC
20 Mbps. Sync 13181 kbps Downstream, 1264 kbps Upstream.
ADSL2+ wireless N Router supplied by Orange
BT Business Hub 2Wire 2700HGV
v2 ADSL2+ Dual SSID wireless Router