Brightbox constantly drops connection

Hi All,

First post so please be gentle.

I have been a customer of Orange for quite a few years. I found the Livebox not good but bearable because it gave me free calls on the second line, but now this has ended I have gone with a Brightbox (and Vonage for the second line).

I find that the Brightbox drops the connection every few hours (as did the livebox). The main annoyance though is that after dropping the connection it never re-connects itself (the green internet light just flashes) and I have to switch the box off and on to get it to reconnect.

Now it may be that my phone wiring in my house is not the best but I have reverted to my ancient 2Wire router which works fine. It does occasionally re-sync but it will always reconnect itself afterwards.

Please could some clever person tell me if there is a way to get the Brightbox to automatically reconnect ?

Does anyone else have this problem ?

Cheers,
Rob

Edited by rawpilot (Wed 20-Mar-13 14:07:07)

Please post Brightbox's router stats: Advanced Settings/ Accept/ System/ ADSL Status.

Also Status / top Internet block w/out your username.

Hi XRaySpeX,
thanks for looking into this for me.

Here is the info you asked for:
(The router has only been switched on for a few minutes)
---------------------------------------------------
ADSL Status
This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)

Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 3648 (Kbps.)

Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 20.0 dB 15.0 dB
Line Attenuation 28.0 dB 49.0 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.1 dBm 19.5 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 0

Statistics
Received Cells 2295
Transmitted Cells 1359

------------------------------------------------
Internet
Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 00:03:41
Downstream Rate: 3648kbps
Upstream Rate: 448kbps
Internet IP Address: 95.150.70.***


___________________________________

Cheers.

Edited by rawpilot (Wed 20-Mar-13 14:09:12)

Stats look OK, no errors, but running a bit slow. But it's only been synced for 3 mins. Can you let run for a few hours/ a day and post same stats?

You are only on ADSL Max. What exchange are you on?

Is Advanced Settings/ Broadband Settings/ Connection Type = "Always Connected"?

Yes, Connection Type = "Always Connected".

I will run it for a few hours (overnight) & get back to you.

I am out in the sticks with a stone-age exchange. The max speed I ever got was about 3Mb/s but it's usually about 1.5Mb/s (It makes me smile when I see people complaining they are only getting10Mb/s!)

Hi again XRaySpeX,
here are some updated stats. This time the internet connection froze when I accessed the Brightbox status (but the green light stayed steady).

---------------------------------
ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 2848 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 20.0 dB 1.3 dB
Line Attenuation 28.0 dB 48.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.1 dBm 18.4 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 14388 923856
Fast Path CRC Error NA NA
Interleaved Path CRC Error 1227632 923762
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 1391 922684
Error Seconds 19855 0
Statistics
Received Cells 1620230
Transmitted Cells 457464


NTERNET
Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 18:10:07
Downstream Rate: 2848kbps
Upstream Rate: 448kbps
Internet IP Address: 95.150.67.***
----------------------------------------------------------

Thanks.

In reply to a post by rawpilot:

Hi All,

First post so please be gentle.

I have been a customer of Orange for quite a few years. I found the Livebox not good but bearable because it gave me free calls on the second line, but now this has ended I have gone with a Brightbox (and Vonage for the second line).

I find that the Brightbox drops the connection every few hours (as did the livebox). The main annoyance though is that after dropping the connection it never re-connects itself (the green internet light just flashes) and I have to switch the box off and on to get it to reconnect.

Now it may be that my phone wiring in my house is not the best but I have reverted to my ancient 2Wire router which works fine. It does occasionally re-sync but it will always reconnect itself afterwards.

Please could some clever person tell me if there is a way to get the Brightbox to automatically reconnect ?

Does anyone else have this problem ?

Cheers,
Rob

My Bright Box router automatically reconnects the broadband and I have just re-tested it by disconnecting the DSL line from the router, I then reconnect it and the router automatically connects to the Internet, it must be your line problem...

...and my BT 2Wire 2700HGV router also automatically reconnects.

If you have extension sockets have you disconnected the bell wire number 3 at the NTE5 master socket?

http://www.telephonesuk.co.uk/wiring_info.htm

http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephon...

Thanks for the info E7er.
I have disconnected the bell wire.

Without having to re-wire the house I think I will just have to bin my Brightbox and stick with the trusty 2Wire.

Dunno if it's causing the dropouts, but you have very many errors on that line.

Sounds like a noisy line issue. Try running from the test socket. Swap filters? Remove ring wire?

Try the BT Quiet Line Test (17070 Opt2) with router disconned. Any noise, it's a voice fault.

In reply to a post by rawpilot:

Thanks for the info E7er.
I have disconnected the bell wire.

Without having to re-wire the house I think I will just have to bin my Brightbox and stick with the trusty 2Wire.

Don’t bin the Bright Box router use it as the wireless access point!

The 2Wire is the most stable router I know of for hanging onto a long DSL line.
I have two 2Wire 2700HGV routers BT Business Hub V1 and V2, have flashed the V1 with SBC firmware for the 400mW wireless power. I don’t set it above power 6. I find 6 is about equal to my 3COM 3CRWDR101A-75 router which is a powerful wireless router.

http://bt2700hgv.tripod.com/021.htm

http://bt2700hgv.tripod.com/002.htm#Unlocking

http://www.routeripaddress.com/routers/9995/2wire-27...

http://www.routeripaddress.com/391/2wire_routers/

http://www.routeripaddress.com/1/3com_routers/