I've just emailed EE customer services but I thought I'd post on here too.
Joined Orange (as it was then) broadband last October, received "Brightbox" router, line was activated. Orange member of staff told me to expect speeds of around 4Mbit/s. Samknows predicted at least 3.5Mbit/s with ADSL2+.
Unfortunately all I saw was about 2.2Mbit/s (after the initial 10 day training period, during which time the connected was very unstable), but it was fairly stable at least.
Once in a while - eg after being away for a few days when I switch the router on again - I see around 3Mbit/s, but the connection usually stops working after a while (problem being a poor SNR downstream) and I have to restart the router.
Over the last couple of weeks it has got worse. I'm now usually syncing at 1600kbit/s. I lost the service entirely last night although it's working ok this morning (fingers crossed). I live in a fairly rural spot in Gloucestershire, so I'm not expecting great things, but I'm wondering if there's a fault somewhere nonetheless.
Can anyone offer any advice? Does the occasional jump to 3Mbit/s (which can never be sustained) suggest that there's some intermittent noise problem?
Copied & pasted ADSL status info below.
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1051 (Kbps.)
Downstream 1600 (Kbps.)
Operation Data Upstream Downstream
Noise Margin 5.4 dB 5.8 dB
Line Attenuation 32.1 dB 52.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 60 42
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 25 21
Interleaved Path HEC Error NA NA
Error Seconds 48 41
Received Cells 15082518
Transmitted Cells 2209706
Edited by bigalxyz123 (Tue 07-May-13 09:31:57)